Bottega Veneta Northern Europe Client Development Manager
- Employment
- Contract
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 15, 2026
About Bottega Veneta
Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.
Bottega Veneta seeks a Northern Europe Client Development Manager in London. Lead CRM strategy, client engagement, and luxury retail development across the region.
Role & Responsibilities
- Translate CRM data analytics and insights into strategic and tactical proposals to identify and acquire new clientele while developing VIC (Very Important Client) segments
- Develop local client engagement strategies and plans aligned with global vision while reflecting regional ambitions in collaboration with retail and CRM teams
- Manage branded client events, including surprise-and-delight experiences for valued clients, and develop retail activations to drive commercial results
- Collaborate across office functions to integrate client-related initiatives and ensure a unified approach to clients across all distribution channels and consumer touchpoints
- Leverage extensive local market knowledge to anticipate and address the needs of store teams and local clientele
- Provide hands-on guidance to retail and store teams in cascading client strategy and translating it into specific engagement and outreach actions both in-store and remotely
- Lead day-to-day clienteling planning to ensure implementation standards and achievement of concrete KPIs and budgets
- Build a curated network of external partners—including personal shoppers, concierge services, complementary brands, embassies, hotels, and cultural institutions—to cultivate new client prospects aligned with brand values
- Host client appointments independently and represent Northern Europe as a Bottega Veneta brand ambassador at in-store and international events
- Partner with the North Europe Training Manager to develop and launch CRM and clienteling training programmes, coaching CRM Ambassadors and retail colleagues to drive service standards and commercial outcomes
- Serve as the internal voice of the client and external brand ambassador, championing an authentic customer-centric culture and cultivating brand loyalty across local markets
Qualifications
- Extensive retail experience including a Store Manager or Store Director role in a high-clienteling flagship environment
- Strong luxury market knowledge, preferably with UK and DACH (Germany, Austria, Switzerland) regional expertise
- Deep understanding of CRM systems and clienteling methodologies
- Proven track record of developing and executing client engagement strategies
- Demonstrated ability to build and manage external partner networks
- Experience in training and coaching retail teams
Skills
Experience
Deep retail experience including a Store Manager or Store Director role in a high-clienteling flagship. Proven success in luxury market environments, with demonstrated knowledge of UK and DACH regions preferred. Strong background in client development, strategic planning, and team leadership within luxury retail or fashion contexts.
Education
Not specified; completion of secondary education assumed standard for this senior management position.
Workplace
The role is situated in London, England, UK.
Culture
Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bottega Veneta, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Director», «Regional Client Strategy Manager», «Client Engagement Manager», «Luxury Clienteling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.