Bottega Veneta In-Store Operations Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 17, 2026
About Bottega Veneta
Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.
Bottega Veneta In-Store Operations Specialist in Dubai, UAE. Manage after-sales and store administration at a luxury flagship store.
Role & Responsibilities
- Act as the primary point of contact for all after-sales activities within the store
- Manage and monitor client repairs, product damages, and quality-related cases from initial reception through completion and client return
- Ensure accurate registration, documentation, and tracking of all after-sales cases with full audit trail compliance
- Coordinate with local repair centers, regional teams, and global repair facilities to expedite assessment and resolution
- Monitor repair lead times and proactively follow up on outstanding cases to prevent service delays
- Provide regular status updates to Client Advisors and Store Management on ongoing repairs
- Facilitate clear and professional client communication, particularly for complex or sensitive service matters
- Champion after-sales best practices through regular team updates, procedure reminders, and knowledge sharing
- Ensure team proficiency in after-sales procedures, policies, and service standards through ongoing communication
- Identify recurring product or repair trends and escalate findings to Store Management and Retail Operations
- Support daily cashier and POS activities with rigorous attention to accuracy and procedure compliance
- Execute opening and closing cashier procedures, including cash reconciliation and required internal controls
- Manage cash, credit card, and payment-related documentation in accordance with financial protocols
- Maintain accurate filing and organization of store administrative records and supporting documentation
- Coordinate invoice, refund, exchange, and transaction-related administrative functions
- Assist Store Management with recurring administrative tasks and operational reporting
- Ensure all documentation is properly maintained and readily accessible for internal controls and audits
- Liaise with Finance, Retail Operations, and support functions as required to maintain operational continuity
- Uphold strong operational standards and full compliance across the Flagship Store environment
Qualifications
- Previous experience in luxury retail operations, store administration, cashiering, or after-sales service
- Strong organizational skills with meticulous attention to detail
- Client-oriented mindset with demonstrated ability to manage sensitive situations professionally
- Excellent communication and coordination capabilities
- Proven ability to manage multiple stakeholders and follow cases through to resolution
- Solid understanding of retail operational procedures and compliance requirements
- Proactive, reliable, and solution-oriented approach to problem-solving
- Ability to thrive in a fast-paced Flagship Store environment
Skills
Experience
Previous experience in luxury retail operations, store administration, cashiering, or after-sales service is preferred.
Workplace
This position is based in Dubai, Dubai, UAE.
Culture
Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bottega Veneta, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Coordinator», «Retail Operations Administrator», «Store Administration Officer», «Operations Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.