Bottega Veneta Global Retail Operations Specialist
Join Bottega Veneta in Milan as a Global Retail Operations Specialist. Enhance in-store service execution and drive global consistency in this luxury fashion role.
Overview
Bottega Veneta, a distinguished name in luxury fashion, is renowned for its innovative craftsmanship and inspiring individuality since its inception in 1966. Rooted in Italian culture and based in Vicenza, the brand maintains a global outlook, offering exclusive products that embody both aesthetic and emotional resonance. As part of the Kering Group, Bottega Veneta benefits from the expansive resources and opportunities of a leading global luxury conglomerate, committed to fostering talent and promoting internal mobility.
Role & Responsibilities
- Maintain global service standards and retail tools, ensuring clarity and ease of execution in boutiques.
- Build effective working routines with regional teams, balancing brand consistency with market needs.
- Consolidate store feedback and operational insights to continuously improve service design and boutique usability.
- Define and monitor KPIs per service stream, supporting the creation of reporting dashboards.
- Prepare regular performance updates and recommendations, flagging risks and driving corrective actions.
- Maintain and evolve hospitality standards and execution guidelines for boutiques.
- Contribute to the ownership of client-facing tools linked to service execution, supporting rollouts with regions.
- Support execution in the retail network in partnership with After Sales stakeholders, ensuring service levels and quality standards.
- Identify and propose new in-store services to elevate client experience and boutique productivity.
- Support a consistent personalization experience in store, monitoring performance and coordinating improvement actions.
- Support robust execution of Certificate of Craft in stores, coordinating updates and enriching the service offer globally.
Qualifications
- 3+ years of experience in Luxury Goods with exposure to Retail Operations, Retail Excellence, Client Experience, or Store Services.
- Store exposure preferred, with an understanding of store realities.
- Ability to coordinate multiple stakeholders and deliver through influence in a matrix environment.
- Comfortable with KPIs and translating insights into concrete action plans.
- Strong communication skills in English.
- Entrepreneurial and proactive mindset with a self-starter attitude.
Skills
Experience
3+ years in luxury goods with a focus on retail operations or client experience, preferably with in-boutique exposure.
Workplace
The role is situated in Milan, Lombardy, Italy — conveniently close to Milan. There are currently 547 open positions in Milan on Cerulean, with 12 added recently. Within Lombardy, Cerulean currently features 570 open roles, including 12 recent additions. Across Italy, Cerulean lists 1.306 open roles — 25 of them newly added.
Benefits
Joining Bottega Veneta offers a unique opportunity to be part of a global luxury group, with endless possibilities for learning and growth. The company is committed to talent development and fostering internal mobility, promoting leadership skills in a stimulating and fulfilling workplace environment.
Culture
Bottega Veneta, as part of the Kering Group, is dedicated to building a diverse workforce. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. The brand promotes a culture where employees can express their talent and reach their full potential.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.