Bottega Veneta Global Omnichannel & Customer Experience Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €28,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 25, 2026
About Bottega Veneta
Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.
Bottega Veneta seeks Global Omnichannel & Customer Experience Specialist in Milan to drive digital-retail integration and enhance customer experience across all channels.
Role & Responsibilities
- Collaborate with key stakeholders involved in omnichannel initiatives, including retail teams, store staff, analytics department, and customer care
- Oversee day-to-day operational activities and provide continuous support to stores with dedicated monitoring
- Serve as primary liaison with technology teams to ensure optimal coordination and successful delivery of omnichannel projects, acting as reference for the Omnichannel Roadmap
- Manage daily interactions with the Kering Ecommerce team, regional brand teams, client services, and other headquarters departments regarding technological and operational aspects of website, app, and related systems
- Analyze omnichannel performance metrics, offering insights and proposing strategic actions to enhance customer experience and drive business results
- Contribute to continuous improvement of customer experience through omnichannel approach in an evolving digital and retail environment
- Prepare and present comprehensive reports on omnichannel performance metrics to stakeholders
- Conduct benchmarking and scouting activities to identify new opportunities for enhancing ecommerce and omnichannel offerings
- Support collaboration and training initiatives for brand ambassadors to enhance selling activities and drive personalized customer experiences and e-commerce sales
- Execute store visits both nationally and internationally to ensure operational consistency and gather market insights
Qualifications
- Minimum 2 years of experience in a role combining digital and retail, preferably within luxury sector or well-structured organization
- Strong project management skills with proven ability to manage multiple tasks, prioritize effectively, and maintain organization in fast-paced, deadline-driven environment
- Demonstrated experience working with and managing cross-functional teams, including technology and software development teams across multiple regions
- Deep passion and knowledge of luxury fashion industry with keen interest in staying current with latest trends
- Excellent interpersonal, team collaboration, communication, and presentation skills
- Fluency in English; proficiency in French is considered a plus
- Advanced proficiency in Microsoft Office; familiarity with Jira, Confluence, and ticketing systems is a plus
Skills
Experience
Minimum 2 years of professional experience in a role that integrates digital and retail operations, preferably within the luxury sector or a similarly structured, sophisticated organization. Proven track record of managing cross-functional teams across multiple regions and collaborating effectively with technology departments.
Workplace
The role is situated in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 28,000 per annum.
Benefits
Variable annual bonus linked to achievement of individual and company objectives in line with company policies; benefits in addition to those provided by National Collective Labour Agreement and applicable law
Culture
Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bottega Veneta, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Operations Manager», «Customer Experience Coordinator», «Digital Retail Integration Specialist», «Omnichannel Project Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.