Bottega Veneta Global CRM Specialist

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Support the Global CRM manager with the extraction of weekly, monthly and quarterly reports, dashboards and scorecards including main CRM KPIs and their analysis for internal and external distribution
• Ensure data quality, consistency, and reliability across CRM reporting by conducting regular data validation, governance checks, and performance monitoring
• Perform analyses on customer behavior, retention, client engagement, loyalty, and clienteling effectiveness to identify growth opportunities and business risks
• Communicate with regional teams and manage local CRM requests related to analytics and CRM system support
• Support the design and continuous enhancement of global dashboards and reporting solutions in collaboration with internal teams and external partners
• Identify opportunities to innovate CRM and client analytics processes through emerging technologies, AI-powered solutions, and new visualization techniques

Qualifications

• University degree in Marketing, Economics, or equivalent experience
• Direct experience of 2-3 years in a similar role, preferably within a luxury company
• Extensive knowledge and experience with reporting tools including Power BI, Tableau, and Microsoft Excel
• Strong analytical mindset with excellent problem-solving and storytelling skills
• Fluent in English; Italian is preferred
• Customer-driven orientation with excellent interpersonal and team-player skills
• Proficiency managing cross-functional teams including MIS, Retail, and multiple regions
• Strong project management capabilities with ability to manage multiple priorities and stakeholders
• Curious, innovative mindset with eagerness to explore new technologies

Skills

Experience

Direct experience of 2–3 years in a similar analytical or CRM-focused role, preferably within the luxury sector. Demonstrated success in managing global reporting initiatives, data quality assurance, and customer analytics projects in a fast-paced, international environment.

Education

University degree in Marketing, Economics, or equivalent professional experience demonstrating analytical and commercial acumen.

Workplace

Compensation

The base compensation for this position is EUR 28,000 per annum.

Benefits

National Collective Labour Agreement (CCNL) for manufacturing sector; eligibility for sales incentives per company policy; additional benefits and company initiatives in accordance with current company policies.

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.