Bottega Veneta EMEA Client Ambassador
Bottega Veneta seeks an EMEA Client Ambassador in Milan — a multilingual client‑facing role in Kering's Client Care team focused on sales and clienteling.
Overview
Bottega Veneta is a luxury fashion house known for artisanal leathercraft, understated elegance and contemporary design. The brand is part of the Kering group and benefits from the conglomerate's global platform, focus on talent development and commitment to sustainability and creative excellence.
Role & Responsibilities
- Act as a brand ambassador across the EMEA region, delivering a differentiated luxury client experience via phone, email, live chat, social networks and virtual appointments.
- Conduct proactive sales outreach to a curated portfolio of e‑commerce and retail clients to drive incremental revenue (cross‑sell, upsell, reactivation, launches and drops).
- Build and nurture long‑term client relationships through structured clienteling and personalised recommendations informed by client history and preferences.
- Handle inbound client contacts with impeccable service quality and manage complaints and after‑sales procedures to preserve client satisfaction and loyalty.
- Support the omnichannel ecosystem — online orders, in‑store operations, reservation and remote selling — to ensure seamless client journeys.
- Execute outbound contact campaigns in line with commercial priorities (exclusive previews, product launches, special events).
- Accurately capture, enrich and maintain client data in CRM to enable personalised communication and support sales strategies.
- Follow up promptly to maximise conversion and cultivate repeat business.
Qualifications
- Fluent in German, Italian and English (oral and written).
- Professional experience in luxury retail, hospitality or client‑facing environments; direct sales or clienteling experience strongly preferred.
- Proven ability to work to sales targets and to conduct proactive outreach and relationship‑building over time.
- Excellent verbal storytelling, written communication and problem‑solving skills.
- Highly organised, detail‑oriented and digitally literate with demonstrated CRM proficiency.
Skills
Experience
Proven experience in luxury retail, hospitality or other client‑facing roles; previous exposure to sales and clienteling activities is highly desirable.
Education
No formal degree required; secondary education is expected. Tertiary studies in business, hospitality, luxury management or a related discipline are a plus.
Workplace
This position is based in Milan, Lombardy, Italy. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Benefits
Talent development and internal mobility opportunities; inclusive workplace and equal‑opportunity employer commitments.
Culture
Bottega Veneta cultivates a culture of craftsmanship, discretion and creative rigor rooted in Italian heritage while operating on a global stage. As part of Kering, the house emphasises talent development, internal mobility and inclusivity, offering a collaborative environment where personal growth and leadership are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.