Bottega Veneta Customer Service Specialist
Join Bottega Veneta in Seoul as a Customer Service Specialist, managing claims and maintaining high standards in customer care. Part of the Kering Group.
Overview
Bottega Veneta, a distinguished name in the luxury fashion industry, is part of the prestigious Kering Group. Renowned for its exceptional craftsmanship and innovative designs, Bottega Veneta offers a dynamic and enriching work environment that fosters creativity and excellence. As a member of the Kering family, employees benefit from the resources and global reach of a leading luxury conglomerate.
Role & Responsibilities
- Manage After Sales and Before Sales items in accordance with brand policy.
- Provide accurate information and knowledge to stores, responding to customer inquiries via email and phone promptly and professionally.
- Handle customer complaints, manage exchanges, refunds, and other special cases.
- Order and organize spare parts for local repairs.
- Conduct regular customer care and in-store training as required.
- Oversee inventory management.
- Collaborate with other teams to ensure consistent and high-quality support.
Qualifications
- 2-5 years of experience in customer care, preferably in the luxury retail industry.
- High level of honesty and integrity.
- Ability to effectively collaborate with headquarters counterparts. Business-level English required.
Skills
Experience
2-5 years of experience in customer care, preferably within the luxury retail sector.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea. 566 luxury roles are listed in Seoul on Cerulean, 8 posted in the last 48 hours. Cerulean currently advertises 692 open roles in South Korea, including 9 added in the last 48 hours.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the esteemed Kering Group.
Culture
Bottega Veneta prides itself on a culture of innovation and excellence, where creativity is nurtured, and employees are empowered to contribute to the brand's legacy of luxury. The workplace environment is collaborative, fostering a sense of belonging and shared purpose among team members.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.