Bottega Veneta Customer Service Specialist
Bottega Veneta seeks a Customer Service Specialist in Seoul, Korea, to manage customer care and claims efficiently. Join a leading luxury brand.
Overview
Bottega Veneta, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group. Known for its exceptional craftsmanship and innovative design, Bottega Veneta offers a dynamic work environment where creativity and excellence are at the forefront.
Role & Responsibilities
- Manage after-sales and before-sales goods in accordance with brand policy.
- Provide accurate information and respond to customer inquiries via email and phone in a timely and professional manner.
- Handle customer complaints, manage exchanges and refunds, and address special cases.
- Order and organize spare parts for local repairs.
- Conduct regular customer care and in-store training sessions as needed.
- Oversee inventory management.
- Collaborate with other teams to ensure consistent and high-quality support.
Qualifications
- 2-5 years of experience in customer care, preferably in the luxury retail industry.
- High level of honesty and integrity.
- Ability to effectively collaborate with headquarters counterparts. Business-level English required.
Skills
Experience
2-5 years of experience in customer care, with a preference for experience in the luxury retail industry.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea. 566 luxury roles are listed in Seoul on Cerulean, 8 posted in the last 48 hours. Cerulean currently advertises 692 open roles in South Korea, including 9 added in the last 48 hours.
Benefits
Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.
Culture
Bottega Veneta fosters a culture of innovation and excellence, encouraging employees to contribute creatively while maintaining the highest standards of quality. As part of the Kering Group, the company values sustainability and inclusivity within its workforce.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.