Bottega Veneta Client Development Ambassador

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Achieve and exceed sales targets in alignment with company strategy while delivering an exceptional and emotionally engaging client experience
• Build and retain strong relationships with high-spending clients through proactive clienteling activities and personalized service strategies
• Increase the number of VICs in the CRM database through strategic client targeting, outreach, and engagement initiatives
• Act as subject matter expert for internal clienteling tools, ensuring consistent and correct usage across the team and training new staff on best practices
• Collect, update, and maintain accurate client data in the CRM system to enable effective segmentation and tailored client interactions
• Provide confident styling advice rooted in deep understanding of the Bottega Veneta collection, current fashion trends, and the brand's creative vision
• Support the Store Director in analyzing CRM and clienteling reports to extract actionable insights for enhancing client engagement and sales performance
• Partner with the Local Client Development Manager to align on business priorities including new client acquisition, increased client spend, and improved retention
• Ensure regular and personalized client outreach through private appointments and tailored omni-channel interactions
• Maintain organized stock, monitor deliveries and availability, and communicate relevant information regarding out-of-stock items
• Support the planning, execution, and follow-up of in-store events in collaboration with the Store Director and Local Client Development Manager
• Foster a client-first culture by embedding clienteling practices into daily team routines and promoting the adoption of the brand's clienteling strategy

Qualifications

• Minimum 2+ years of experience in a similar Client Advisor or clienteling role within Fashion and Luxury retail
• Strong clienteling mindset with proven ability to build and develop a personal client portfolio
• Excellent understanding of CRM tools and client development activities
• Proficiency with Microsoft Excel for data analysis and reporting
• Fluent in both English and Italian
• Exceptional client service attitude with demonstrated omni-channel retail experience
• Strong communication and interpersonal skills with ability to influence and engage colleagues at all levels

Skills

Experience

Minimum 2+ years in a similar role within Fashion & Luxury retail, with demonstrated success in client advisory, relationship building, and CRM-driven sales activities. Prior experience with clienteling strategies, VIC management, and omni-channel client engagement is essential.

Education

Not specified

Workplace

Compensation

The base compensation for this position is EUR 29,000 per annum.

Benefits

National Collective Labour Agreement (CCNL) for Tertiary, Distribution and Services Sector employees; Eligibility to sales incentives as per company policy; Additional benefits and initiatives provided in accordance with current company policies and applicable national collective labor agreement.

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.