Bottega Veneta Client Advisor

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Meet and exceed monthly sales goals and KPIs through client outreach, developing new clients through appointments and consignments, and informing clients about new collection deliveries, in-store events, and relevant brand initiatives.
• Use the Bottega Veneta Client Journey and selling techniques such as cross-selling, multiple selling, and upselling to maximize transactions, improve KPIs, and close sales.
• Build and nurture strong client relationships, routinely updating and maintaining client profile records.
• Maintain an open, learning-oriented attitude and continuously seek and receive feedback from colleagues and management.
• Maintain strong technical and inspirational product knowledge across all collections using the company’s training resources.
• Assist management with basic store opening and closing procedures, including cycle counts and light cleaning; maintain visual standards for merchandise presentation, signage, lighting, and general store upkeep as requested.
• Comply with all company policies and procedures.
• Help maintain an environment in which all associates are treated fairly and with dignity and respect.

Qualifications

• 1–2 years of prior retail sales experience in a customer-service-related field, preferably in a luxury environment.
• Ability to consistently achieve and exceed sales goals and KPIs.
• Ability to build and maintain a loyal client following.
• Genuine interest in fashion and awareness of industry trends and news.
• Strong work ethic, leadership skills, high energy, and a team-oriented approach.
• Strong verbal and written communication skills.
• Polished, well-groomed appearance.
• Luxury retail sales experience preferred.
• Ability to remain mobile on the sales floor for extended periods.
• Availability for closing shifts at least three times per week, at least three Saturdays per month, two Sundays per month, annual inventory, and the entire holiday season.
• Ability to climb a ladder and regularly lift packages weighing 5–8 lb.

Skills

Experience

1–2 years of prior retail sales experience in a customer-service-related field, preferably in a luxury environment; luxury retail sales experience preferred.

Workplace

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.