Bottega Veneta Client Advisor
Bottega Veneta seeks a Client Advisor in London (Harrods) to deliver personalised luxury client experiences and meet sales targets.
Overview
Bottega Veneta is an Italian luxury house known for its artisanal leatherwork, discreet elegance and contemporary creativity. The brand operates within the Kering group, benefitting from the resources and global footprint of a leading luxury conglomerate while maintaining its distinct focus on craftsmanship, refined design and experiential retail.
Role & Responsibilities
- Deliver personalised, best-in-class client experiences by advising customers on collections and styling Ready-to-Wear, shoes and accessories.
- Build and nurture long-term client relationships through proactive clienteling, follow-up and tailored service.
- Achieve individual and store sales targets; track and report on KPIs and close sales effectively.
- Operate across multiple sales channels and adopt digital tools to support omnichannel client engagement.
- Maintain up-to-date product knowledge and awareness of fashion trends to inform styling and recommendations.
- Support visual standards and maintain presentation of merchandise in accordance with brand guidelines.
- Collaborate with colleagues to ensure smooth store operations and provide cover/support as required.
- Adhere to company policies, procedures and compliance requirements in all client interactions and transactions.
Qualifications
- Proven ability to deliver exceptional customer service in a luxury or premium retail environment.
- Strong commercial orientation with a demonstrable track record of meeting or exceeding sales KPIs.
- Excellent interpersonal and communication skills with a warm, conversational client approach.
- Ability to style and advise clients across RTW, footwear and accessories with a personalised sensibility.
- Organised, proactive and flexible with effective time-management and problem-solving capabilities.
Skills
Experience
Proven experience in luxury or premium fashion retail, ideally within a department store or flagship environment. Demonstrable success in client development, sales conversion and meeting commercial targets is required; experience at high-end venues such as Harrods is an advantage.
Education
High school diploma or equivalent; vocational or further education in fashion, retail or luxury brand management is desirable.
Workplace
The role is situated in London, England, UK. There are currently 463 open positions in London on Cerulean, with 12 added recently. Within England, Cerulean currently features 583 open roles, including 14 recent additions. Across UK, Cerulean lists 621 open roles — 18 of them newly added.
Benefits
Talent development and internal mobility opportunities within the Kering group.
Culture
Bottega Veneta combines artisanal craft and contemporary creativity within a collaborative, meritocratic environment. As part of Kering, the brand emphasises talent development, internal mobility and a commitment to diversity and inclusion across its global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.