Bottega Veneta Client Advisor

Overview

Bottega Veneta is an Italian maison celebrated for artisanal leathercraft and a discreet, refined aesthetic. As a house within the Kering group, it combines heritage craftsmanship with a global retail footprint and benefits from the parent group's emphasis on talent development and internal mobility.

Role & Responsibilities

• Achieve and exceed monthly sales targets and KPIs through proactive client outreach, appointments and consignments; promote new collections, in‑store events and brand initiatives.
• Deploy the Bottega Veneta Client Journey and proven selling techniques (cross‑selling, multiple selling, upselling) to maximise transaction value and conversion.
• Develop, maintain and update comprehensive client profiles and nurture long‑term client relationships to build a loyal portfolio.
• Sustain expert product knowledge—technical and inspirational—by leveraging company training resources and self‑directed learning.
• Support basic store opening and closing operations, perform cycle counts and light housekeeping as required, and uphold visual merchandising and presentation standards.
• Adhere strictly to company policies and procedures and contribute to an inclusive workplace where all associates are treated with dignity and respect.

Qualifications

• 1–2 years of retail sales or customer service experience; luxury retail experience preferred.
• Proven ability to consistently meet and exceed sales targets and KPIs.
• Demonstrable clienteling skills with a track record of building and maintaining a loyal client following.
• Excellent verbal and written communication skills and a polished, professional appearance.
• Availability to work closing shifts (minimum three times per week), at least three Saturdays and two Sundays per month, during annual inventory and through the holiday season.
• Ability to stand and be mobile on the sales floor for extended periods, climb a ladder and lift small packages (5–8 lbs) regularly.

Skills

Experience

Minimum of 1–2 years in retail sales or a customer service role, preferably within a luxury environment, with demonstrable success meeting sales targets and cultivating repeat clientele.

Education

High school diploma or equivalent required; coursework or certification in fashion, luxury retail or business is advantageous.

Workplace

Culture

Bottega Veneta fosters a culture rooted in craftsmanship, creative excellence and discretion. As part of Kering, it emphasises talent development, internal mobility and an inclusive workplace where diverse perspectives are valued and employees are encouraged to grow professionally.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.