Bottega Veneta Client Advisor

About Bottega Veneta

Bottega Veneta is an Italian luxury fashion house renowned for its artisanal leathercraft and understated, sophisticated design language. The maison operates globally within the Kering group and is recognised for exacting product standards, couture-level finishing and a client-centric retail philosophy.

Role & Responsibilities

• Represent the maison on the sales floor by delivering personalised, consultative service throughout the customer journey.
• Advise clients on product attributes, styling and trends while presenting collections according to brand visual and service standards.
• Proactively develop and maintain client relationships through follow-up, clienteling and after-sales care to drive repeat business.
• Achieve and contribute to individual and store sales targets through effective merchandising, upselling and cross-selling techniques.
• Maintain boutique standards including inventory accuracy, stock replenishment, floor presentation and housekeeping.
• Operate point-of-sale systems and ensure accuracy of transactions, refunds and customer records in accordance with company policy.
• Adhere to brand values, loss-prevention procedures and company retail policies at all times.

Qualifications

• Proven customer-facing experience in luxury retail or premium brand environments, demonstrating a strong sales orientation.
• Exceptional interpersonal and communication skills, with a polished and professional demeanour appropriate to a luxury boutique.
• Understanding of fashion product categories, materials and construction, with the ability to present product narratives convincingly.
• Commercial mindset with demonstrable ability to meet targets and convert client interactions into sales.
• Attention to detail and commitment to maintaining high standards of visual presentation and store upkeep.

Experience

Typically 1–3 years of retail or luxury sales experience preferred; prior boutique or brand experience is advantageous.

Education

High school diploma or equivalent; tertiary qualification in fashion, retail or business is desirable but not mandatory.

Workplace

Culture

The workplace emphasises meticulous craftsmanship, refined client service and a discreet luxury ethos. The boutique environment rewards commercial rigour, attention to detail and collaborative teamwork within a global maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.