Bottega Veneta Client Advisor

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Meet and exceed monthly sales goals and KPIs through targeted client outreach, appointment scheduling, and consignment initiatives
• Apply Bottega Veneta Client Journey methodology and advanced selling techniques (cross-selling, multiple selling, upselling) to maximize transaction value and close sales
• Develop and nurture long-term client relationships by maintaining accurate and up-to-date client profile records and communicating new collection arrivals and brand initiatives
• Maintain comprehensive product knowledge across all collections—both technical specifications and brand narrative—utilizing company training resources
• Assist Store Management with store opening and closing procedures, including cycle counts and light maintenance duties
• Ensure visual merchandising excellence by maintaining merchandise presentation, signage, lighting, and overall store standards
• Cultivate a respectful, dignified, and inclusive workplace culture aligned with company values
• Remain receptive to feedback and demonstrate a continuous learning orientation

Qualifications

• 1–2 years of retail sales or customer service experience, preferably in a luxury environment
• Proven ability to consistently achieve and exceed individual sales targets and key performance indicators
• Demonstrated capacity to build and maintain a loyal, returning client base
• Strong verbal and written communication skills
• Polished, professional appearance and grooming standards
• Physical ability to remain mobile on the sales floor for extended periods
• Ability to climb ladders and lift packages weighing 5–8 lbs. regularly
• Availability for closing shifts a minimum of three times per week; minimum of three Saturdays and two Sundays per month; annual inventory; and the full holiday season

Skills

Experience

1–2 years of retail sales experience in a customer service-related field, ideally within the luxury sector. Demonstrated track record of achieving and exceeding sales targets whilst building and maintaining client loyalty.

Education

High school diploma or equivalent; additional retail management or luxury brand training is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Benefits

Commission and overtime eligibility.

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.