Bottega Veneta Client Advisor

About Bottega Veneta

Bottega Veneta is a house defined by discretion, exceptional craftsmanship, and a modern vision of Italian luxury. Founded in Vicenza in 1966 and renowned for its signature intrecciato leatherwork, the brand offers employees the opportunity to contribute to a culture where creativity, precision, and innovation are deeply valued. As an employer, Bottega Veneta fosters an environment that respects artisanal heritage while encouraging contemporary expression across design, retail, operations, and corporate functions. Its teams are united by a commitment to quality, authenticity, and understated elegance, shaping products and experiences that reflect the house’s enduring philosophy: individuality over spectacle.

Role & Responsibilities

• Meet and exceed monthly sales goals and KPIs through proactive client outreach, developing new clients via appointments and consignments, and informing clients of new collection deliveries, in-store events, and brand initiatives
• Effectively utilize the Bottega Veneta Client Journey and advanced selling techniques including cross-selling, multiple selling, and upselling to maximize transaction value and close sales
• Establish and nurture strong relationships with clients by routinely updating and maintaining accurate client profile records
• Maintain comprehensive product knowledge on all collections—both technical specifications and inspirational narratives—by leveraging company training resources
• Assist store management with opening and closing procedures including cycle counts, light cleaning duties, and maintaining visual merchandising standards including merchandise presentation, signage, lighting, and general store maintenance
• Maintain an open and receptive learning attitude by actively seeking and incorporating feedback from colleagues and management
• Comply with all company policies and procedures while fostering an inclusive environment where all associates are treated fairly, with dignity and respect

Qualifications

• 1–2 years of previous retail sales experience in a customer service-related field, preferably in a luxury environment
• Demonstrated ability to consistently achieve and exceed sales goals and KPIs
• Proven ability to build and maintain a loyal client following
• Genuine interest in fashion with current knowledge of industry trends and news
• Strong verbal and written communication skills
• Professional demeanor with polished, well-groomed appearance at all times
• Luxury retail sales experience preferred

Skills

Experience

1–2 years of retail sales experience in a customer service-related field, ideally in a luxury retail environment. Demonstrated track record of exceeding sales targets and building loyal client relationships.

Education

High school diploma or equivalent required. Additional luxury retail training or certifications preferred.

Workplace

Culture

Bottega Veneta cultivates a discreet, design-led culture where exceptional craftsmanship, innovation, and refined creativity are central to everyday work. As an employer, it offers an environment that values collaboration, precision, and individuality, encouraging teams to uphold the house’s heritage while shaping modern luxury with confidence and purpose.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.