- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Bobbi Brown
Founded in 1991 by renowned makeup artist Bobbi Brown, the brand has become a global prestige beauty house celebrated for effortless artistry, skin-focused innovation, and a philosophy that empowers individuals to look and feel like themselves. As an employer, Bobbi Brown offers a dynamic environment within The Estée Lauder Companies, where creativity, product expertise, client service, and education are highly valued. Its teams span retail, artistry, marketing, digital, product development, and corporate functions, united by a commitment to authenticity, inclusivity, and modern beauty. The brand attracts professionals who are passionate about craftsmanship, confidence, and meaningful consumer experiences.
Bobbi Brown Cosmetics seeks a dynamic Counter Manager to lead and develop a team of Sales Associates at the Brent Cross John Lewis location. The role demands proven leadership and business management capabilities to drive sales, customer service, and operational targets whilst executing strategic business planning, in-store events, and customer relationship management initiatives. This position offers exposure to consumer insights, financial planning, and front-line marketing with clear progression pathways within the prestige beauty sector.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets
- Create and execute agile business plans to recruit and retain customers through strategic targeting and in-store events
- Manage customer relationship management and front-line marketing activities to drive consumer engagement
- Oversee financial planning and resource management for the counter
- Develop and maintain informal networks to support business objectives
- Handle difficult customer service situations with diplomacy and discretion
- Ensure high standards of team performance, accountability, and compliance
Qualifications
- Proven retail sales experience with demonstrated team leadership capabilities
- Strategic planning and execution experience appropriate to store size
- Financial acumen including ability to develop financial plans and manage resources
- Proficiency with computerised systems including email and Microsoft Excel
- Exceptional verbal and written communication skills
- Quality customer service orientation with ability to handle complex situations tactfully
- High attention to detail and strong organisational abilities
- Ability to work autonomously whilst contributing effectively to team objectives
Skills
Experience
Candidates should demonstrate proven leadership and coaching skills acquired in a fast-paced retail environment, with experience in strategic planning execution and business management at store or counter level. Degree of experience may be dependent on business and store size.
Education
No specific educational qualifications stated; retail and management experience prioritised.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Bobbi Brown fosters an inclusive, artistry-led culture rooted in confidence, authenticity, and the belief that beauty should enhance individuality. As an employer, the brand values education, collaboration, and entrepreneurial energy, empowering teams to deliver approachable luxury and meaningful customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bobbi Brown, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Point of Sale Manager», «Retail Team Lead», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.