- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Bobbi Brown
Founded in 1991 by renowned makeup artist Bobbi Brown, the brand has become a global prestige beauty house celebrated for effortless artistry, skin-focused innovation, and a philosophy that empowers individuals to look and feel like themselves. As an employer, Bobbi Brown offers a dynamic environment within The Estée Lauder Companies, where creativity, product expertise, client service, and education are highly valued. Its teams span retail, artistry, marketing, digital, product development, and corporate functions, united by a commitment to authenticity, inclusivity, and modern beauty. The brand attracts professionals who are passionate about craftsmanship, confidence, and meaningful consumer experiences.
The Counter Lead drives sales turnover and market share for Bobbi Brown Cosmetics at Boots Edinburgh, maintaining a credible brand image whilst maximising sales through excellence in service and retail standards. The role encompasses sales leadership, visual merchandising, consumer engagement through digital channels, and full operational responsibility including stock management, health and safety compliance, and audit adherence.
Role & Responsibilities
- Reflect a credible and professional brand image to all internal and external consumers at all times
- Maximise sales through effective selling, service delivery, and adherence to retail standards
- Understand and work towards daily and weekly sales targets
- Identify and leverage all additional sales avenues including eventing, omnichannel, and digital channels
- Monitor competitor activities and capitalise on market opportunities
- Utilise social media effectively to drive business and protect brand image
- Deliver the brand strategy and implement local marketing and events initiatives aligned to retailer activity
- Ensure zero consumer complaints through continuous service level improvement and a surprise-and-delight culture
- Lead by example as a brand ambassador, representing and bringing brand values to life
- Manage refunds and complaints in line with company guidelines to satisfactory conclusions
- Maintain current product knowledge to deliver industry-leading consumer experiences
- Plan and execute excellent retail standards daily including product presentation, housekeeping, displays, messaging, and pricing
- Complete deliveries, stock movements, and administration within agreed company timeframes
- Ensure all auditable processes and administration comply with company guidelines
- Minimise stock loss through rigorous implementation of company security policies
- Create and maintain a safe working environment whilst adhering to company and retailer policies
- Achieve minimum acceptable grades during all health and safety audits
- Manage daily replenishment and take corrective action where necessary
- Utilise commercial reports to inform sales performance decisions
- Plan and deliver visual merchandising layouts in accordance with guidelines and timescales
- Identify and resolve stock package issues, informing area management when needed
- Manage promotions and discounts in line with company guidelines
- Identify emerging trends and suggest enhancements to product performance
Qualifications
- Proven experience in a fast-paced retail and/or consumer-facing environment
- Demonstrated ability to drive self-development
- Commercial understanding and awareness of the industry
- Effective communication, organisation, and prioritisation skills
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment, with demonstrated commercial awareness and understanding of the beauty or cosmetics industry preferred.
Education
No specific educational qualifications are stated as required for this position.
Workplace
The successful candidate will be located in Edinburgh, Scotland, UK.
Explore jobs in Scotland or in the UK.
Culture
Bobbi Brown fosters an inclusive, artistry-led culture rooted in confidence, authenticity, and the belief that beauty should enhance individuality. As an employer, the brand values education, collaboration, and entrepreneurial energy, empowering teams to deliver approachable luxury and meaningful customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bobbi Brown, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Beauty Counter Supervisor», «Point of Sale Manager», «Retail Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.