Blancpain Sales Administration Coordinator

About Blancpain

Founded in 1735 in Villeret, Blancpain stands among the most revered names in Swiss haute horlogerie, celebrated for its uninterrupted devotion to mechanical watchmaking, exceptional complications and refined craftsmanship. As an employer, the Maison offers a culture where heritage and innovation meet: artisans, engineers, designers and commercial talents contribute to creations that honour centuries of savoir-faire while advancing contemporary watchmaking. From iconic collections such as the Fifty Fathoms to the most intricate grand complications, Blancpain fosters precision, patience and excellence, providing professionals with the opportunity to grow within a prestigious environment shaped by authenticity, mastery and a profound respect for time.

Role & Responsibilities

• Enter and track customer orders in accordance with internal procedures.
• Monitor the order portfolio and ensure orders are executed properly.
• Check consistency between orders, product availability and delivery forecasts.
• Manage return requests and their administrative processing.
• Analyse subsidiaries’ stock levels and order portfolios.
• Recommend allocations according to commercial priorities and availability.
• Coordinate weekly allocations with the relevant teams.
• Analyse market sell-out data and identify replenishment opportunities.
• Respond to customer, retailer and subsidiary enquiries about products, availability, prices, lead times and orders.
• Provide operational support and advice to internal and external contacts.
• Ensure the quality and accuracy of information communicated.
• Create and update customer files and ensure their accuracy.
• Administer ATA Carnets.
• Manage and monitor exclusive-parts catalogues.
• Monitor outstanding balances for third-party customers in collaboration with Finance teams.
• Maintain the active point-of-sale list and store locator data.
• Carry out other administrative tasks related to the department’s activities.

Qualifications

• Commercial, administrative or equivalent training.
• Proven experience in sales administration, customer service or sales coordination, ideally in an international environment within the luxury, watchmaking or another demanding high-end industry.
• Proficiency in standard office software, particularly Excel; knowledge of SAP is an advantage.
• Strong analytical skills and ability to prioritise.
• Excellent organisational skills and rigour in managing files.
• Strong interpersonal skills and a customer-service orientation.
• Fluent French and proficiency in English; any other language is an advantage.

Skills

Experience

Proven experience in sales administration, customer service or sales coordination; ideally in an international luxury, watchmaking or demanding high-end industry environment.

Education

Commercial, administrative or equivalent training.

Culture

Blancpain fosters a workplace culture rooted in centuries-old Swiss watchmaking expertise, where precision, patience, and respect for craftsmanship guide every detail. As an employer, the Maison values technical mastery, innovation within tradition, and close collaboration among artisans, engineers, and commercial teams in an environment defined by discretion and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.