Blancpain Retail Training Manager

About Blancpain

Founded in 1735 in Villeret, Blancpain stands among the most revered names in Swiss haute horlogerie, celebrated for its uninterrupted devotion to mechanical watchmaking, exceptional complications and refined craftsmanship. As an employer, the Maison offers a culture where heritage and innovation meet: artisans, engineers, designers and commercial talents contribute to creations that honour centuries of savoir-faire while advancing contemporary watchmaking. From iconic collections such as the Fifty Fathoms to the most intricate grand complications, Blancpain fosters precision, patience and excellence, providing professionals with the opportunity to grow within a prestigious environment shaped by authenticity, mastery and a profound respect for time.

Role & Responsibilities

• Design and develop comprehensive training materials covering products, collections, brand history, storytelling, and sales techniques for e-learning, classroom, and in-store delivery channels
• Collaborate with sales, product, and marketing teams to create training content aligned with brand strategy and product launch activations
• Ensure training materials meet luxury retail standards and remain consistent, relevant, and up-to-date across all platforms
• Deliver in-person training modules and in-store coaching sessions to elevate selling ceremonies, hospitality standards, and overall customer experience
• Animate and conduct webinars through the e-learning platform to foster direct connection between boutique sales teams and headquarters
• Organize and deploy training through train-the-trainer programs to ensure scalable knowledge distribution
• Develop and enhance the e-learning platform, enriching content and media to support evolving business needs
• Manage the e-learning platform community, track user performance, and maintain relationship with platform vendors and content providers

Qualifications

• Proven experience designing and delivering retail training programs in a luxury goods environment
• Demonstrated expertise in developing multi-channel training content (e-learning, classroom, in-store)
• Strong knowledge of luxury retail standards, sales techniques, and customer experience excellence
• Experience with e-learning platforms and content management systems
• Excellent project management and vendor coordination skills
• Ability to translate brand vision and strategy into effective training materials

Skills

Experience

Minimum 5–7 years of experience in retail training, learning and development, or brand training within the luxury sector; proven track record of designing and deploying training programs across multiple geographies and channels.

Education

Bachelor's degree in Business, Education, Marketing, or related field; certification in instructional design, training and development, or adult learning is a plus.

Workplace

Culture

Blancpain fosters a workplace culture rooted in centuries-old Swiss watchmaking expertise, where precision, patience, and respect for craftsmanship guide every detail. As an employer, the Maison values technical mastery, innovation within tradition, and close collaboration among artisans, engineers, and commercial teams in an environment defined by discretion and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.