Blancpain Retail Manager, Blancpain

About Blancpain

Founded in 1735 in Villeret, Blancpain stands among the most revered names in Swiss haute horlogerie, celebrated for its uninterrupted devotion to mechanical watchmaking, exceptional complications and refined craftsmanship. As an employer, the Maison offers a culture where heritage and innovation meet: artisans, engineers, designers and commercial talents contribute to creations that honour centuries of savoir-faire while advancing contemporary watchmaking. From iconic collections such as the Fifty Fathoms to the most intricate grand complications, Blancpain fosters precision, patience and excellence, providing professionals with the opportunity to grow within a prestigious environment shaped by authenticity, mastery and a profound respect for time.

Role & Responsibilities

• Pilot and develop commercial activity to achieve sales targets and performance objectives
• Oversee cash management, including receipts in multiple currencies, credit card transactions, and banking procedures
• Authorize commercial discounts in accordance with brand hierarchy directives
• Manage after-sales services including client follow-up, correspondence review, and request processing
• Supervise off-site sales and inventory movements of timepieces
• Handle client disputes and provide regular reporting to senior management
• Lead, mentor, and motivate the sales team to maximize performance and brand alignment
• Ensure compliance with internal regulations and safety protocols throughout the boutique
• Organize and deliver ongoing staff training in collaboration with the brand management team
• Schedule team working hours, breaks, leave, and manage absences
• Monitor presentation standards, professional conduct, and uniform compliance
• Conduct and formalize annual performance evaluations
• Track individual and collective performance metrics and support staff skill development
• Manage boutique security protocols, surveillance systems, and external security provider relationships
• Supervise relations with external service providers including security and maintenance contractors
• Ensure accountability and traceability of all timepieces from display cases to secure storage
• Conduct daily inventory checks and maintain accurate stock records
• Monitor showcase displays and security devices for optimal protection
• Maintain boutique presentation standards including cleanliness, maintenance, and merchandising excellence
• Ensure compliance with Blancpain brand standards and visual identity guidelines
• Manage cash floats and oversee daily banking deposits
• Handle administrative and accounting functions for the point of sale
• Supervise tax-free processing, merchandise orders, goods receipt, consignment management, and logbook maintenance
• Delegate tasks to the deputy manager while maintaining overall operational control
• Assume interim responsibilities of the deputy manager during absences

Qualifications

• Minimum 5–10 years of experience in luxury goods retail
• Proven successful experience in team management and staff development
• Significant experience in luxury watchmaking, high jewelry, or comparable premium sectors
• Demonstrated expertise in department store environments, preferably with Galeries Lafayette or Printemps
• Strong track record in revenue development and achieving ambitious sales targets

Skills

Experience

5–10 years in luxury retail sales, with demonstrated success in team management within high-end watch or jewelry sectors. Proven expertise in department store operations, particularly within major French department stores such as Galeries Lafayette or Printemps.

Education

Not specified

Workplace

Culture

Blancpain fosters a workplace culture rooted in centuries-old Swiss watchmaking expertise, where precision, patience, and respect for craftsmanship guide every detail. As an employer, the Maison values technical mastery, innovation within tradition, and close collaboration among artisans, engineers, and commercial teams in an environment defined by discretion and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.