Blancpain Deputy Store Manager, Blancpain

About Blancpain

Founded in 1735 in Villeret, Blancpain stands among the most revered names in Swiss haute horlogerie, celebrated for its uninterrupted devotion to mechanical watchmaking, exceptional complications and refined craftsmanship. As an employer, the Maison offers a culture where heritage and innovation meet: artisans, engineers, designers and commercial talents contribute to creations that honour centuries of savoir-faire while advancing contemporary watchmaking. From iconic collections such as the Fifty Fathoms to the most intricate grand complications, Blancpain fosters precision, patience and excellence, providing professionals with the opportunity to grow within a prestigious environment shaped by authenticity, mastery and a profound respect for time.

Role & Responsibilities

• Actively pursue sales and contribute to achievement of commercial targets for the boutique
• Apply commercial policy and authorize discounts in accordance with Store Manager directives
• Manage after-sales service, including customer follow-up, complaint resolution, and correspondence review
• Oversee off-premise sales and all piece releases from inventory
• Serve as operational relay and spokesperson for the Store Manager during absences
• Provide regular reporting on commercial and management activities to the Store Manager
• Lead, coach, and motivate the sales team on a daily basis
• Develop team member competencies and capabilities
• Ensure compliance with internal regulations and safety protocols
• Maintain managerial continuity in the absence of the Store Manager
• Maintain the boutique to the highest standards of presentation, cleanliness, arrangement, and maintenance
• Ensure the retail environment reflects luxury brand standards
• Contribute to product presentation and brand image promotion
• Manage cash handling and payment processing operations (cash, cards, foreign currency, transfers)
• Supervise fund transfers and bank deposits
• Oversee administrative management and accounting tracking of the boutique
• Monitor and control tax-free processing, merchandise orders, goods receipt, consigned inventory, and consignment ledger maintenance
• Delegate tasks to team members while ensuring proper execution

Qualifications

• 3 to 7 years of experience in luxury goods retail
• Proven team leadership or senior associate experience
• Background in watchmaking, jewelry, or premium service-intensive retail
• Experience in a luxury department store environment (such as Galeries Lafayette, Printemps, or Harrods)
• Comfort working toward ambitious commercial targets and serving an international clientele
• Fluent English; additional languages valued

Skills

Experience

3 to 7 years in luxury product retail, with proven success in team leadership or a senior associate role. Experience in watchmaking, jewelry, or premium service environments is essential. Background in a major luxury department store is a significant asset.

Workplace

Culture

Blancpain fosters a workplace culture rooted in centuries-old Swiss watchmaking expertise, where precision, patience, and respect for craftsmanship guide every detail. As an employer, the Maison values technical mastery, innovation within tradition, and close collaboration among artisans, engineers, and commercial teams in an environment defined by discretion and excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.