- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 30, 2026
About Birks
Founded in Montreal in 1879 by Henry Birks, Birks is a distinguished Canadian jewellery house whose heritage combines fine craftsmanship, refined design and attentive client service. Renowned for its diamond jewellery and enduring connection to life’s milestones, the brand occupies a distinctive place in Canada’s luxury landscape. As an employer, Birks brings together expertise in jewellery, luxury retail and client relationships, alongside the corporate disciplines that support its business. Its professional environment places a premium on product knowledge, attention to detail and the ability to create meaningful client experiences, offering a compelling setting for careers rooted in luxury and personal service.
Birks is seeking a Watch Box Specialist in Montreal to manage weekly sold-item reports, data quality, statistical reporting and training on the Watch Box system, while supporting stores, IT and customers. The role requires at least 2 years of retail sales experience and 2 years of office administration or clerical experience, with luxury retail and/or jewellery experience preferred; a hybrid work model and other stated benefits are offered.
Role & Responsibilities
- Upload weekly reports of sold items into the system and interpret complex data to support appropriate data-driven decisions.
- Ensure data accuracy, completeness, and consistency through regular audits and validation checks.
- Collaborate closely with stores and the IT team to make the system more user-friendly.
- Create statistical reports and efficiently manage large volumes of data.
- Provide ongoing training on the Watch Box system.
- Maintain a professional attitude and conduct business with integrity.
- Comply with company guidelines, policies, and procedures while continuously safeguarding data privacy.
- Assist team members and build effective working relationships.
- Deliver excellent customer service.
- Complete ad hoc clerical documents as needed.
Qualifications
- At least 2 years of retail sales experience; luxury retail and/or jewellery experience is preferred.
- At least 2 years of office administration or clerical experience.
- Excellent interpersonal, communication, and written skills.
- Strong analytical and problem-solving skills.
- Strong team values.
- Excellent organizational and data management skills.
- Strong proficiency in Microsoft Outlook.
- Proficiency in Microsoft Excel.
- Fluency in English and French; proficient English is required, particularly for regular communication with employees and managers outside Quebec.
Skills
Experience
At least 2 years of retail sales experience and at least 2 years of office administration or clerical experience; luxury retail and/or jewellery experience is preferred.
Workplace
This position is based in Montreal, Quebec, Canada.
Benefits
Hybrid work model, social benefits, wellness program, award and recognition programs, innovative and unique training programs, and employee discounts. Competitive earnings are also offered.
Culture
Birks’ workplace culture is rooted in its Canadian heritage and fine-jewellery expertise, placing craftsmanship, attention to detail and personalised client service at the heart of its professional identity. Its environment blends respect for tradition with a contemporary approach to luxury, emphasising product knowledge, thoughtful presentation and lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Birks, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Box Coordinator», «Watch Inventory Specialist», «Watch Sales Reporting Specialist», «Watch Systems Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.