- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 30, 2026
About Birks
Founded in Montreal in 1879 by Henry Birks, Birks is a distinguished Canadian jewellery house whose heritage combines fine craftsmanship, refined design and attentive client service. Renowned for its diamond jewellery and enduring connection to life’s milestones, the brand occupies a distinctive place in Canada’s luxury landscape. As an employer, Birks brings together expertise in jewellery, luxury retail and client relationships, alongside the corporate disciplines that support its business. Its professional environment places a premium on product knowledge, attention to detail and the ability to create meaningful client experiences, offering a compelling setting for careers rooted in luxury and personal service.
Birks is seeking a Store Manager for a high-volume store in the Greater Toronto area. The role supports the Store Director with daily operations, leads and develops the team, builds client relationships, and drives sales performance.
Role & Responsibilities
- Develop, organize, and manage a high-volume retail store.
- Lead, motivate, and develop staff to become leaders in luxury jewelry sales.
- Foster a client-first environment and build meaningful relationships with every client.
- Manage store operations, business development, and client relations, and promote the store within the community.
- Achieve or exceed sales targets consistently.
Qualifications
- Five years of retail sales experience; luxury retail and/or jewelry experience is preferred.
- A bachelor's degree in operations management or business administration, or other relevant education.
- Strong team values and leadership skills.
- Ability to deliver exceptional, distinctive, and memorable client service.
- Excellent interpersonal, communication, and writing skills.
- Solid knowledge of the MS Office suite, including Excel, MS Word, and Outlook.
- A goal-oriented, sales-driven mindset and an understanding that caring for clients and exceeding their expectations are key to success.
Skills
Experience
Five years of retail sales experience; luxury retail and/or jewelry experience is preferred.
Education
A bachelor's degree in operations management or business administration, or other relevant education.
Workplace
This position is based in Etobicoke, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Benefits
Competitive earnings, including commissions and bonuses; social benefits; wellness program; award and recognition programs; innovative and unique training programs; employee discounts.
Culture
Birks’ workplace culture is rooted in its Canadian heritage and fine-jewellery expertise, placing craftsmanship, attention to detail and personalised client service at the heart of its professional identity. Its environment blends respect for tradition with a contemporary approach to luxury, emphasising product knowledge, thoughtful presentation and lasting client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Birks, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Jewelry Store Manager», «Boutique Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.