Berluti Retail Excellence Senior Manager

About Berluti

Founded in Paris in 1895 by Alessandro Berluti, Berluti is a storied maison renowned for bespoke shoemaking, exceptional leather goods, and a distinctive art of patina. As an employer, the House offers a rare environment where heritage craftsmanship meets contemporary masculine elegance, encouraging artisans, retail talents, designers, and corporate teams to uphold exacting standards while contributing to creative evolution. Part of LVMH, Berluti combines the intimacy of a specialist luxury atelier with the opportunities of a global group, valuing savoir-faire, client excellence, cultural curiosity, and long-term career development in service of objects made with soul, precision, and character.

Role & Responsibilities

• Create store sales budgets for Made To Order (MTO) sales and orders with the Retail Director and Retail Manager, and communicate them to the relevant Store Managers.
• Support Store Managers and the Retail Manager in planning and implementing store events.
• Regularly report sales results for events, MTO and campaigns (daily, weekly and monthly), and follow up as needed in a timely manner.
• Plan and implement in-store and off-site special events with the Communication Department.
• Organize and monitor budgets for MTO and related events and promotional tools, taking action when necessary.
• Manage risks and handle client issues arising from incidents such as disasters or MTO-related customer claims.
• Work with internal partners, including Sales Merchandising, VMD and the Communication Department, to increase sales and enhance the brand image.
• Plan incentive campaigns in line with company strategy and maximize sales and cost efficiency.
• Analyze each store’s situation and develop effective operational standards to improve its performance.
• Influence Retail Managers and the Retail Trainer to cascade operational standards and ensure their effective implementation and follow-up.
• Monitor store operations and retail tools to ensure proper execution; coordinate with head office departments to develop more efficient and effective operations.
• Manage staff uniforms.
• Plan the retail promotion event calendar and coordinate with relevant head office departments and the Retail Manager to deliver events successfully.
• Arrange and execute department-store events, pop-up stores and other special promotional events in line with company strategy and in cooperation with the Retail Manager.
• Support Store Managers and staff in achieving their goals; prepare MTO-related materials and training, develop plans and follow up on them.
• Plan and deliver effective training with the Retail Training Manager on Berluti’s brand DNA and unique services, including lifestyle-related MTO, to provide an outstanding customer experience.
• Manage the Personalization Community and Operation Community, and organize gatherings two to three times per year.
• Manage two Personalization Coordinators, developing Berluti’s brand DNA and unique services, including lifestyle-related MTO, and evaluate them against designated volumes according to their maturity.
• Supervise customer touchpoints to maximize retail sales and improve the in-store customer experience in line with brand strategy.
• Set, manage and continually improve in-store operating standards in close collaboration with Retail Managers and the Retail Training Manager.
• Lead and coordinate activities across the Japan retail network, including in-store and MTO events, to maximize sales and orders and enhance brand image and visibility with the Retail Manager and central headquarters team.
• Set aspirational, market-competitive customer-service standards and retail tools, and influence and support stakeholders in implementing and maintaining them.
• Manage Berluti’s brand DNA and distinctive services, including lifestyle-related MTO, to deliver outstanding customer experiences and achieve retail sales volumes.
• Develop store staff’s knowledge of Berluti’s brand DNA and distinctive services, including lifestyle-related MTO.

Qualifications

• University degree.
• At least 5 years of experience in retail; a minimum of 10 years of retail experience is also stated.
• Fluent Japanese and business-level English.
• Results- and customer-oriented.
• Strong communication and interpersonal skills.
• Project management and coordination skills.
• Negotiation skills.
• Analytical ability.
• Passion for the Maison and craftsmanship.

Skills

Experience

At least 5 years of experience in retail; a minimum of 10 years of retail experience is also stated.

Education

University degree

Culture

Berluti fosters a workplace culture rooted in exceptional craftsmanship, Parisian elegance, and a deep respect for artisanal know-how, where employees contribute to a house renowned for bespoke shoes, patinas, and refined menswear. As an employer, Berluti values precision, creativity, and client-centric excellence, offering an environment where tradition and innovation meet in the pursuit of timeless luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.