Berluti CRM Campaigns and Client Experience Assistant

About Berluti

Founded in Paris in 1895 by Alessandro Berluti, Berluti is a storied maison renowned for bespoke shoemaking, exceptional leather goods, and a distinctive art of patina. As an employer, the House offers a rare environment where heritage craftsmanship meets contemporary masculine elegance, encouraging artisans, retail talents, designers, and corporate teams to uphold exacting standards while contributing to creative evolution. Part of LVMH, Berluti combines the intimacy of a specialist luxury atelier with the opportunities of a global group, valuing savoir-faire, client excellence, cultural curiosity, and long-term career development in service of objects made with soul, precision, and character.

Role & Responsibilities

• Support the two CRM Campaigns and Client Experience Project Managers within the Client Development department.
• Contribute to the development and strategy of the newsletter contact plan to shape client engagement.
• Coordinate CRM campaigns cross-functionally from concept through execution, in close collaboration with partners and markets.
• Improve content performance through creative A/B testing and conduct proactive competitor monitoring to inform future campaigns.
• Analyze campaign and A/B test results, assess effectiveness, and identify opportunities for improvement.
• Coordinate and update the client events schedule with markets.
• Help manage client events across the network in collaboration with markets, including selecting service providers and coordinating invitations.
• Analyze and report on client events, including attendance rates, revenue generated, and qualitative feedback.
• Track client gifts from production through distribution across markets, ensuring delivery within required deadlines.
• Take on other assignments as needed based on the department’s projects.
• Develop close working relationships with internal stakeholders, including markets and communications, visual merchandising, and IS&T teams, as well as external service providers and agencies.

Qualifications

• Fluent English.
• Excellent command of Microsoft Office, particularly Excel and PowerPoint.
• Knowledge of Salesforce and Dartagnan is an advantage.
• Rigor, analytical ability, and attention to detail.
• Creativity and a proactive, idea-generating approach.
• Strong communication skills and an aptitude for building relationships.

Skills

Education

Bac+4/5 qualification from a business school or equivalent university education.

Benefits

Specific support measures for employees with RQTH status; Berluti holds Happy Trainees certification for 2026.

Culture

Berluti fosters a workplace culture rooted in exceptional craftsmanship, Parisian elegance, and a deep respect for artisanal know-how, where employees contribute to a house renowned for bespoke shoes, patinas, and refined menswear. As an employer, Berluti values precision, creativity, and client-centric excellence, offering an environment where tradition and innovation meet in the pursuit of timeless luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.