Berluti CRM & Client Experience Assistant

About Berluti

Founded in Paris in 1895 by Alessandro Berluti, Berluti is a storied maison renowned for bespoke shoemaking, exceptional leather goods, and a distinctive art of patina. As an employer, the House offers a rare environment where heritage craftsmanship meets contemporary masculine elegance, encouraging artisans, retail talents, designers, and corporate teams to uphold exacting standards while contributing to creative evolution. Part of LVMH, Berluti combines the intimacy of a specialist luxury atelier with the opportunities of a global group, valuing savoir-faire, client excellence, cultural curiosity, and long-term career development in service of objects made with soul, precision, and character.

Role & Responsibilities

• Support CRM analytics by updating customer indicators and key metrics on a monthly basis for each boutique location
• Collaborate on the development and implementation of targeted CRM action plans for individual boutiques
• Serve as the primary contact for European boutiques regarding CRM tool requirements and centralize requests from the network
• Facilitate the rollout of digital tools and retail projects across boutique locations
• Oversee and supervise newsletter distribution campaigns in coordination with the central CRM team
• Coordinate customer events scheduled across the retail network
• Manage operational logistics for event implementation and serve as the relay point for boutique-level event execution
• Conduct monthly qualitative and quantitative analysis of customer experience metrics, including customer feedback and mystery shopping results
• Liaise with internal stakeholders including store managers, sales consultants, Marketing, CRM, and Communications teams
• Support additional retail-focused projects and initiatives as assigned by the department

Qualifications

• Undergraduate degree from a business school or equivalent university qualification (Bac +4/5)
• Fluent English language proficiency
• Advanced proficiency in Excel and PowerPoint
• Strong analytical and synthesis skills with meticulous attention to detail
• Demonstrated interest and sensitivity to the luxury sector
• Customer-service orientation with commercial acuity
• Strong interpersonal communication skills with enthusiasm for relationship-building

Skills

Experience

Entry-level or beginner level; no prior professional experience required. Candidates should demonstrate eagerness to learn within a luxury retail environment and proficiency in business fundamentals.

Education

Bac +4/5 from a business school or equivalent university degree

Workplace

Benefits

Internship certification (Happy Trainees certified for 2026); structured support for employees with recognized disability status (RQTH); stimulating and fulfilling work environment

Culture

Berluti fosters a workplace culture rooted in exceptional craftsmanship, Parisian elegance, and a deep respect for artisanal know-how, where employees contribute to a house renowned for bespoke shoes, patinas, and refined menswear. As an employer, Berluti values precision, creativity, and client-centric excellence, offering an environment where tradition and innovation meet in the pursuit of timeless luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.