Berluti Client Development Assistant

About Berluti

Founded in Paris in 1895 by Alessandro Berluti, Berluti is a storied maison renowned for bespoke shoemaking, exceptional leather goods, and a distinctive art of patina. As an employer, the House offers a rare environment where heritage craftsmanship meets contemporary masculine elegance, encouraging artisans, retail talents, designers, and corporate teams to uphold exacting standards while contributing to creative evolution. Part of LVMH, Berluti combines the intimacy of a specialist luxury atelier with the opportunities of a global group, valuing savoir-faire, client excellence, cultural curiosity, and long-term career development in service of objects made with soul, precision, and character.

Role & Responsibilities

• Support CRM analytics through monthly customer indicator updates by boutique and participate in boutique-level action plan development
• Serve as primary contact for European boutiques regarding CRM tool needs and centralize requirements across the retail network
• Coordinate client events across the retail network and provide operational relay support for store-level event implementation
• Support digital tool implementation and retail projects in boutiques in close collaboration with central departments
• Supervise newsletter distributions in coordination with the central CRM team
• Conduct monthly qualitative and quantitative customer experience analysis including feedback review and mystery shopping assessments
• Develop and maintain relationships with internal stakeholders including store managers, sales advisors, Marketing, CRM, and Communications teams

Qualifications

• Bachelor's degree +4/5 years equivalent from a school of commerce or equivalent university program
• Fluent English proficiency
• Advanced proficiency in Microsoft Office tools, particularly Excel and PowerPoint
• Strong analytical mindset with excellent synthesis and organizational skills
• Demonstrated sensitivity to the luxury sector and customer service orientation
• Excellent communication abilities with commercial acumen and interpersonal dynamism

Skills

Experience

Entry-level or beginner; recent graduate from a school of commerce or equivalent university program welcomed

Education

Bachelor's degree +4/5 years (Bac +4/5) from a school of commerce or equivalent university program

Workplace

Culture

Berluti fosters a workplace culture rooted in exceptional craftsmanship, Parisian elegance, and a deep respect for artisanal know-how, where employees contribute to a house renowned for bespoke shoes, patinas, and refined menswear. As an employer, Berluti values precision, creativity, and client-centric excellence, offering an environment where tradition and innovation meet in the pursuit of timeless luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.