Berluti Client Advisor

About Berluti

Founded in Paris in 1895 by Alessandro Berluti, Berluti is a storied maison renowned for bespoke shoemaking, exceptional leather goods, and a distinctive art of patina. As an employer, the House offers a rare environment where heritage craftsmanship meets contemporary masculine elegance, encouraging artisans, retail talents, designers, and corporate teams to uphold exacting standards while contributing to creative evolution. Part of LVMH, Berluti combines the intimacy of a specialist luxury atelier with the opportunities of a global group, valuing savoir-faire, client excellence, cultural curiosity, and long-term career development in service of objects made with soul, precision, and character.

Berluti, the distinguished men's maison of the LVMH Group, seeks a full-time Sales Associate for its Conduit Street boutique in London. This role offers the opportunity to embody the heritage of Berluti's 130-year legacy while maximizing sales opportunities and cultivating exceptional client relationships within a luxury retail environment.

Role & Responsibilities

• Create an extraordinary and unique experience for customers, engaging them with enthusiasm and passion within the Berluti universe
• Demonstrate sales leadership through active floor presence and acquisition of technical product knowledge to maximize sales opportunities
• Meet sales goals and objectives while completing all required administrative procedures according to established policies
• Ensure the highest level of customer service compliance with Berluti quality standards and selling ceremony protocols
• Cultivate and maintain relationships with local and international customers through effective clienteling practices
• Execute CRM practices including mailings, e-mailings, and thank you letters while reporting to the Central team
• Assist and support after-sales services in accordance with Maison values and industry best practices
• Participate in inventory checks, supply stocking and restocking, and maintain inventory accuracy
• Ensure compliance with all Berluti policies regarding operations, security, and visual merchandising standards
• Monitor industry news and competitive landscape to enhance consultative selling approach

Qualifications

• Minimum 5 years of retail sales experience, preferably in luxury consumer goods
• Fluency in English
• Demonstrated excellence in cross-selling and consultative selling techniques
• Strong product expertise and genuine passion for luxury craftsmanship
• Proven ability to achieve and exceed sales targets

Skills

Experience

Minimum 5 years of retail sales experience, preferably within a luxury consumer goods environment. Proven track record of sales achievement, leadership on the selling floor, and ability to cultivate client relationships in a high-end retail setting.

Workplace

Culture

Berluti fosters a workplace culture rooted in exceptional craftsmanship, Parisian elegance, and a deep respect for artisanal know-how, where employees contribute to a house renowned for bespoke shoes, patinas, and refined menswear. As an employer, Berluti values precision, creativity, and client-centric excellence, offering an environment where tradition and innovation meet in the pursuit of timeless luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.