- Location
- 745 5th Ave (View map)New York, NY 10022USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85,808–107,260/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 28, 2026
About Bergdorf Goodman
Bergdorf Goodman is an iconic luxury retailer known for an exceptional, curated assortment and white‑glove customer service. Part of the Saks Global portfolio, the brand operates within a multi‑channel luxury ecosystem and maintains elevated standards in-store and in its food & beverage operations, delivering highly curated experiences to a discerning clientele.
The Sales Experience Manager leads department performance and customer service at Bergdorf Goodman in New York, overseeing merchandise operations, client engagement, budgeting, and team development. The role is full-time; the annual salary range is $85,808–$107,260, with starting pay determined by work location, experience, and other job-related factors.
Role & Responsibilities
- Champion Bergdorf Goodman's vision and culture while balancing brand loyalty to both Bergdorf Goodman and the vendor.
- Drive sales growth and overall department performance in line with company vision and values, partnering with leaders.
- Oversee merchandise-related operations, including presentation standards, returns, damages, and vendor and merchant communications.
- Lead team execution across department functions, identifying and addressing risks and roadblocks.
- Contribute to store-wide strategic goals by setting departmental priorities and developing aligned projects.
- Partner with Buyers to review business performance and implement action plans to improve results.
- Collaborate with Client Development Leads to establish and execute client engagement strategies.
- Analyze internal and external customer behavior, trends, and feedback to inform and adapt department strategies, including focus programs.
- Plan and manage the departmental budget, adhering to expense guidelines while maximizing revenue.
- Enforce audit compliance and maintain department and stockroom operational controls.
- Lead, develop, and manage team performance to achieve business and service objectives.
Skills
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.
Benefits
Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount; and career advancement opportunities across retail, distribution, digital, and corporate functions.
Culture
The workplace emphasizes impeccable service, attention to detail and collaboration across culinary and retail teams. Employees operate in a fast‑paced, guest‑centric environment where professional conduct and adherence to luxury standards are expected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bergdorf Goodman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Department Manager», «Retail Sales Manager», «Client Experience Manager», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.