Bergdorf Goodman Coordinator, Handbags & Accessories
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $23.35–29.19/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 26, 2026
About Bergdorf Goodman
Bergdorf Goodman is an iconic luxury retailer known for an exceptional, curated assortment and white‑glove customer service. Part of the Saks Global portfolio, the brand operates within a multi‑channel luxury ecosystem and maintains elevated standards in-store and in its food & beverage operations, delivering highly curated experiences to a discerning clientele.
Bergdorf Goodman seeks a Coordinator for Handbags & Accessories in New York to manage floor operations, scheduling, and client support in luxury retail.
Role & Responsibilities
- Support and coordinate with the SEM and ASEM to make assessments and adjustments as needed to support total business performance
- Create and maintain efficient, flexible scheduling that adapts to evolving business needs
- Coordinate with staff to address client needs, product management (including pre-orders and reserves), and technology requirements while ensuring floor supplies are adequately stocked
- Act as the liaison for Santal Repair and Service requests and escalate client issues; support shipping error resolution, return processing, and customer notifications
- Monitor email and phone communications throughout the day to maintain current communication and operational directives
- Delegate responsibilities to associates including floor maintenance, client issue support, and routing of customer inquiries to available sellers
- Communicate in a timely manner any floor or associate needs, escalating critical client issues immediately to prevent delays or further discrepancies
- Maintain visible leadership presence on the selling floor, building relationships with clients and demonstrating knowledge of the clientele
- Establish and maintain high standards for floor cleanliness, associate-client interactions, store culture, and overall shopping experience quality
Qualifications
- Previous experience in luxury retail, operations, or leadership support role
- Strong organizational and scheduling skills with ability to adapt quickly to changing business needs
- Exceptional communication skills, both verbal and written, with high level of professionalism
- Proven ability to manage multiple priorities in fast-paced, client-focused environment
- Demonstrated leadership presence with ability to delegate effectively and motivate associates
- Client-centric mindset with strong commitment to service excellence and problem resolution
- Close attention to detail, particularly in operations, floor standards, and follow-through
- Proficiency with retail technology systems and comfort managing email and phone communications
Skills
Experience
Previous experience in luxury retail, operations, or a leadership support role is preferred. The ideal candidate demonstrates proven capability in managing complex operational environments and supporting sales teams within a high-end retail setting.
Education
High school diploma or equivalent required; associate's degree or higher preferred.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 23.35 to USD 29.19 per hour.
Culture
The workplace emphasizes impeccable service, attention to detail and collaboration across culinary and retail teams. Employees operate in a fast‑paced, guest‑centric environment where professional conduct and adherence to luxury standards are expected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bergdorf Goodman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Coordinator», «Operations Coordinator, Luxury Retail», «Sales Operations Support», «Handbags Department Coordinator», «Retail Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.