Bergdorf Goodman Client Services Representative
- Address
- 754 5th Ave, New York, NY 10019 View map
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $19.61–24.51/hour
- Posted
- Sep 29, 2026
About Bergdorf Goodman
Bergdorf Goodman is an iconic luxury retailer known for an exceptional, curated assortment and white‑glove customer service. Part of the Saks Global portfolio, the brand operates within a multi‑channel luxury ecosystem and maintains elevated standards in-store and in its food & beverage operations, delivering highly curated experiences to a discerning clientele.
Bergdorf Goodman seeks a Client Services Representative to embody the brand's hospitality philosophy and deliver elevated, personalized service at its iconic Fifth Avenue flagship and online destinations. This role serves as the primary point of contact and first escalation point for complex client inquiries, balancing meticulous operational precision with an intuitive understanding of luxury retail expectations whilst maintaining discretion and warmth across all interactions.
Role & Responsibilities
- Champion a culture of elevated hospitality grounded in discretion, personalization and warmth across all client interactions
- Serve as the primary escalation point for complex service situations, resolving concerns with empathy and brand alignment
- Ensure every client interaction reflects the highest standard of luxury retail and white-glove service delivery
- Partner with floor teams to align hospitality tone and ensure comprehensive coverage throughout the store
- Collaborate with store leadership to address service concerns and implement effective resolutions
- Support event execution and high-profile visits with precision, discretion and operational excellence
- Anticipate client needs and resolve inquiries with grace and efficiency to ensure seamless, curated experiences
Qualifications
- Prior experience in a luxury hospitality or high-touch retail service environment
- Demonstrated expertise in service recovery and conflict resolution
- Strong emotional intelligence and interpersonal skills
- Excellent communication abilities with the capacity to guide, support and motivate team members
- Detail-oriented approach to operations with strong problem-solving capabilities
- Ability to maintain consistency in policy adherence and professional standards
Skills
Experience
Previous experience in luxury hospitality, luxury retail, or a comparable high-touch service environment is required.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 19.61 to USD 24.51 per hour.
Benefits
Comprehensive benefits package for full-time employees including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits such as critical illness, hospital and accident insurance. Employee discount available.
Culture
The workplace emphasizes impeccable service, attention to detail and collaboration across culinary and retail teams. Employees operate in a fast‑paced, guest‑centric environment where professional conduct and adherence to luxury standards are expected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bergdorf Goodman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Advisor», «Client Experience Specialist», «Hospitality Services Associate», «Premium Client Relations Representative», «Luxury Service Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.