Bergdorf Goodman Client Services Concierge
- Employment
- Seasonal
- Seniority
- Entry-Level
- Compensation
- $25/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Bergdorf Goodman
Bergdorf Goodman is an iconic luxury retailer known for an exceptional, curated assortment and white‑glove customer service. Part of the Saks Global portfolio, the brand operates within a multi‑channel luxury ecosystem and maintains elevated standards in-store and in its food & beverage operations, delivering highly curated experiences to a discerning clientele.
Bergdorf Goodman seeks a Client Services Concierge to serve as the primary point of contact for customers requesting service through its Customer Care platform. This full-time seasonal position, running from September through early January, involves handling customer inquiries via phone and email, resolving issues, and providing product recommendations. The successful candidate will combine exceptional customer service skills with strong communication abilities, proficiency in POS systems, and an unwavering commitment to exceeding client expectations in a fast-paced luxury retail environment.
Role & Responsibilities
- Respond to client inquiries via phone and email with efficiency and professionalism
- Process client transactions accurately using Point-of-Sale (POS) systems
- Recommend merchandise based on product knowledge and customer preferences
- Maintain comprehensive knowledge of vendor offerings and product categories through self-directed learning
- Provide timely follow-up and follow-through on customer requests and commitments
- Cultivate a welcoming environment through effective teamwork and collaboration
- Utilize mobile devices and digital tools to communicate with customers and expand business development
- Promote the BG Loyalty program and articulate its benefits to customers
- Develop and nurture long-term customer relationships
- Maintain audit compliance and ensure accurate record keeping
- Demonstrate flexibility and adaptability to evolving business needs
- Maintain strict confidentiality regarding proprietary information
Qualifications
- Ability to efficiently operate Point-of-Sale (POS) systems
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer-first mindset
- Strong multitasking skills with effective prioritization in fast-paced environments
- High level of patience, empathy, and active listening
- Positive attitude, strong work ethic, and grace under pressure
- Commitment to ongoing product knowledge and luxury industry awareness
- Willingness to work flexible schedules including weekends, evenings, and holidays
Skills
Experience
No specific prior experience requirement stated; however, candidates should demonstrate a proven commitment to exceptional customer service, proficiency with technology-based systems, and familiarity with luxury retail or hospitality environments.
Education
No formal educational requirements specified.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position is USD 25 per hour.
Culture
The workplace emphasizes impeccable service, attention to detail and collaboration across culinary and retail teams. Employees operate in a fast‑paced, guest‑centric environment where professional conduct and adherence to luxury standards are expected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bergdorf Goodman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Representative», «Customer Service Specialist», «Concierge Associate», «Client Relations Concierge», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.