- Location
- New York City New York USA
- Address
- 754 5th Ave, New York City, NY 10019 View map
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $85,808–107,260/year
- Department
- Retail & Boutique Operations
- Posted
- Oct 13, 2026
About Bergdorf Goodman
Bergdorf Goodman is an iconic luxury retailer known for an exceptional, curated assortment and white‑glove customer service. Part of the Saks Global portfolio, the brand operates within a multi‑channel luxury ecosystem and maintains elevated standards in-store and in its food & beverage operations, delivering highly curated experiences to a discerning clientele.
The CHANEL Business Manager leads the boutique team and serves as a brand ambassador at Bergdorf Goodman in New York, driving sales growth, clienteling, VIC development, and exceptional service. The role oversees strategy, seasonal buying input, team performance, education, events, visual standards, and business reporting; the annual salary range is $85,808–$107,260 and varies by geographic location, experience, and other job-related factors.
Role & Responsibilities
- Represent CHANEL’s heritage, values, and luxury vision while upholding Bergdorf Goodman’s high-touch service culture.
- Partner with Bergdorf Goodman and CHANEL leadership to develop sales strategies, maximize growth, and exceed financial targets.
- Participate in seasonal buy reviews, aligning inventory investment with analysis of client demand and emerging market trends.
- Set performance expectations and coach home-base associates to meet individual sales-volume targets and KPIs.
- Collaborate with store leadership on strategies to expand CHANEL’s exposure and availability to Out-of-Home Base (OHB) sellers across Bergdorf Goodman.
- Oversee and facilitate CHANEL education programs, including seasonal Collection Launches, Trunk Shows, Brand Selling Ceremonies, and operational guidelines.
- Develop and execute clienteling strategies to strengthen relationships with Very Important Clients (VICs) and cultivate an Emerging Private Client program.
- Lead end-to-end planning and execution of high-impact client events, private salon appointments, and trunk shows with CHANEL and Bergdorf Goodman stakeholders.
- Serve as the primary liaison to CHANEL Visual Merchandising, ensuring impeccable store presentation and adherence to global brand guidelines.
- Synthesize performance data and qualitative feedback into executive summaries for internal and brand stakeholders.
- Maintain discretion regarding proprietary business strategies, financial performance, and client data.
- Lead, coach, and develop the boutique team to deliver personalized client service and achieve sales growth, market-share expansion, and exceptional client experiences.
Qualifications
- Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
- Proven track record building and scaling VIC-retention programs and high-touch client experiences.
- Exceptional ability to recruit, mentor, and develop a high-performing sales team.
- Highly articulate and professional presenter with strong executive-writing and analytical skills.
- Strong business acumen and a deep understanding of department and vendor goals.
Skills
Experience
Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
Workplace
This position is based in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 85,808 to USD 107,260 per annum.
Benefits
Medical, dental, and vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits including critical illness, hospital, and accident insurance; employee discount; career advancement opportunities.
Culture
The workplace emphasizes impeccable service, attention to detail and collaboration across culinary and retail teams. Employees operate in a fast‑paced, guest‑centric environment where professional conduct and adherence to luxury standards are expected.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bergdorf Goodman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Business Lead», «Retail Business Manager», «Boutique Business Manager», «Brand Business Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.