Bergdorf Goodman Associate Sales Experience Manager, Personal Shopping
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $70,915–88,644/year
- Department
- Retail & Boutique Operations
- Posted
- May 8, 2026
About Bergdorf Goodman
Bergdorf Goodman is an iconic New York luxury department store and a pillar of high-end retail within the Saks Global portfolio. Renowned for its curated designer assortments and white‑glove service, the brand combines an in-store flagship experience with an expanding e-commerce presence that serves a global, discerning clientele.
Bergdorf Goodman — New York: Associate Sales Experience Manager, Personal Shopping. Lead personal shopping, client events and team coaching (salary $70,915–$88,644).
Role & Responsibilities
- Drive departmental sales and business growth by analysing performance trends and contributing to strategic planning.
- Manage vendor relationships to support merchandising and brand standards, challenging the status quo where appropriate.
- Translate strategic departmental goals into day-to-day operational priorities, including scheduling and task management tied to the promotional calendar.
- Coach, develop and motivate Sales Associates and Assistants to elevate individual and team performance.
- Lead and execute client development initiatives to support retention and acquisition efforts.
- Plan and deliver high-touch client experience events in collaboration with Brand Managers, vendors and cross-functional partners.
- Model professional, service-driven behaviour on the sales floor and support customer issue resolution and escalations.
- Promote a culture of continuous learning and professional development across the team.
Qualifications
- Minimum of 2 years' experience in luxury retail or fashion with demonstrated results against business goals.
- Bachelor's degree (4‑year degree) or equivalent education/experience.
- Proven experience building, leading and coaching retail sales teams.
- Demonstrable ability to manage vendor and brand partner relationships.
- Comfort with flexible scheduling including evenings, weekends and holiday periods; ability to perform light physical tasks when required.
Skills
Experience
At least 2+ years of progressive experience in luxury retail or fashion, with a track record of achieving business goals and leading sales teams in a client-facing environment.
Education
Bachelor's degree or equivalent
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 70,915 to USD 88,644 per annum.
Benefits
Medical insurance; dental insurance; vision insurance; 401(k) retirement plan; basic and supplemental life insurance; disability insurance; voluntary benefits (critical illness, hospital and accident insurance); employee discount.
Culture
Bergdorf Goodman cultivates a client-first, service‑intensive culture rooted in elevated standards of hospitality and product curation. The environment is fast‑paced and collaborative, offering exposure to top luxury brands and career mobility across Saks Global's retail, digital and corporate operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Bergdorf Goodman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Sales Experience Manager, Personal Shopping», «Personal Shopping Client Experience Manager», «Clienteling Supervisor — Personal Shopping», «Personal Shopping Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.