Benefit Cosmetics Retail Account Manager

About Benefit Cosmetics

Benefit Cosmetics is a global beauty house born in San Francisco in 1976, renowned for its witty spirit, brow expertise, and feel-good approach to makeup. As part of the LVMH family, the brand offers employees the dynamism of an entrepreneurial culture with the reach and discipline of an international luxury group. Benefit cultivates talent across retail, artistry, education, marketing, and corporate functions, valuing warmth, confidence, and commercial flair as highly as technical skill. Its teams thrive in a playful yet performance-driven environment where client experience, creativity, and inclusive self-expression shape every career journey.

Role & Responsibilities

• Ensure exceptional customer service standards by coaching and developing retail teams to deliver outstanding experiences
• Monitor and maintain online ratings (Yelp, Google) above 4.0 collectively across assigned locations
• Plan and execute new product launches and corporate promotional programs with focus on retail sales results
• Develop and implement retail sales growth strategies, including in-store events and consumer engagement initiatives
• Analyze Benefit brand performance, competitive positioning, and market trends; adjust tactics to exceed category growth targets
• Execute monthly training visits and modules for Sephora staff; coordinate gondola and fixture updates with store operations
• Conduct Brand Business Reviews and strategic planning sessions with retail store leadership
• Recruit, interview, and onboard counter personnel, aestheticians, makeup artists, and freelancers; reduce turnover through supervision and skill development
• Directly supervise Arch Expert and Aesthetician employees; build relationships with cosmetology schools for talent pipeline development
• Monitor, coach, train, and motivate Benefit, Sephora, and Ulta team members in product knowledge, application techniques, and selling skills
• Ensure proper merchandising of displays, towers, and end caps for optimal visual exposure and accessibility
• Provide feedback to Benefit leadership on strategy effectiveness, training impact, and product performance
• Identify operational and performance gaps within accounts; develop and execute corrective action plans with specific goals and timelines
• Oversee territory budgets, expenses, timekeeping, and payroll procedures in compliance with company policies
• Manage employee relations matters, including worker's compensation claims, leaves of absence, and performance issues in partnership with HR
• Analyze and communicate inventory concerns to retail partners to maintain optimal stock levels
• Ensure compliance with state sanitation and hygiene standards for all counter operations
• Lead organizational change initiatives and support team growth in a fast-paced, evolving business environment

Qualifications

• Minimum 3 years of retail sales and service experience, preferably in the beauty industry or wholesale channels
• Proven management experience leading, coaching, and motivating diverse teams
• Strong negotiation and influencing skills across all organizational levels
• Proficiency with Microsoft Office (PowerPoint, Word, Excel, Outlook)
• Current and valid driver's license with proof of insurance and reliable transportation
• Ability to work flexible schedules including evenings, weekends, and select holidays
• Active Cosmetology or Aesthetician license in Colorado preferred; candidates without license must obtain certification within first year (company-sponsored training provided)
• Ability to pass E-Verify employment verification
• Physical ability to work in fragrance-filled environment with frequent client contact

Skills

Experience

Minimum 3 years of professional experience in retail sales and service, ideally within the prestige beauty sector or wholesale retail environments. Demonstrated success in a management or supervisory capacity, with documented ability to lead, motivate, and develop sales teams. Prior experience managing retail accounts, executing promotional campaigns, and driving business growth in a multi-channel retail setting is essential.

Education

High school diploma or equivalent required. Active Cosmetology or Aesthetician license in Colorado preferred; if not currently held, the candidate must commit to obtaining certification within the first year of employment, with company-sponsored training provided.

Workplace

Compensation

The base compensation for this position ranges from USD 68,000 to USD 85,000 per annum.

Benefits

Comprehensive health, dental, and vision plans; 401(k) plan with employer matching; multiple paid time off programs; employee discount and perks; life insurance; disability insurance; flexible spending accounts; annual bonus eligibility.

Culture

Benefit Cosmetics fosters a playful, energetic workplace where creativity, confidence, and self-expression are central to the employee experience. As an employer, it combines the dynamism of a bold beauty brand with a collaborative, people-focused environment that encourages teams to delight customers, support one another, and bring a sense of fun to everything they do.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.