Benefit Cosmetics E-commerce Coordinator

About Benefit Cosmetics

Benefit Cosmetics is a global beauty house born in San Francisco in 1976, renowned for its witty spirit, brow expertise, and feel-good approach to makeup. As part of the LVMH family, the brand offers employees the dynamism of an entrepreneurial culture with the reach and discipline of an international luxury group. Benefit cultivates talent across retail, artistry, education, marketing, and corporate functions, valuing warmth, confidence, and commercial flair as highly as technical skill. Its teams thrive in a playful yet performance-driven environment where client experience, creativity, and inclusive self-expression shape every career journey.

Role & Responsibilities

• Register and update products on e-commerce channels; configure pricing, product options, and bundles; manage product display status across platforms
• Execute confirmed promotions and live commerce activities, including coupon setup, benefits management, GWP options, and promotional page applications
• Manage e-merchandising and product categorization across online channels to ensure smooth customer navigation and proper product presentation
• Monitor customer reviews and inquiries; handle first-line customer service issues and escalate as needed
• Support brand visual execution across e-commerce platforms in alignment with global brand guidelines and marketing calendars
• Maintain and update digital content across e-commerce platforms, ensuring consistency, accuracy, and optimized customer experience
• Coordinate daily with content production agencies on revision requests and schedule management
• Handle daily logistics operation issues and implement preventive measures to avoid recurrence
• Manage promotional stock, GWP, samples, and e-commerce supplies, including order requests, inbound schedules, and channel shipments
• Manage order, shipping, and billing processes in collaboration with Logistics, Finance, IT, and Purchasing teams
• Process cost settlements, purchase orders, and invoices
• Reconcile platform commissions and agency costs

Qualifications

• Bachelor's degree or above
• 2–3 years of experience in e-commerce operations on the brand or platform side
• Hands-on experience with Korean e-commerce back-office systems such as Naver, Kakao, and department store online malls
• Proficiency in Excel, including Pivot Table, VLOOKUP, and XLOOKUP functions
• Business-level English reading and writing skills; English speaking ability preferred
• Highly detail-oriented and organized with ability to manage routine operations independently
• Cooperative and proactive attitude with strong cross-functional teamwork

Skills

Experience

2–3 years of e-commerce operations experience on the brand or platform side. Hands-on experience with Korean e-commerce back-office systems and department store online channels such as LOTTE ON, SSG.COM, Hmall, The Hyundai, or Lotte iMall is preferred. Understanding of order, fulfillment, settlement, inventory, and logistics processes is a plus. Experience in the cosmetics or beauty industry is preferred.

Education

Bachelor's degree or above.

Workplace

Culture

Benefit Cosmetics fosters a playful, energetic workplace where creativity, confidence, and self-expression are central to the employee experience. As an employer, it combines the dynamism of a bold beauty brand with a collaborative, people-focused environment that encourages teams to delight customers, support one another, and bring a sense of fun to everything they do.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.