Benefit Cosmetics Boutique Proprietor

About Benefit Cosmetics

Benefit Cosmetics is a global beauty house born in San Francisco in 1976, renowned for its witty spirit, brow expertise, and feel-good approach to makeup. As part of the LVMH family, the brand offers employees the dynamism of an entrepreneurial culture with the reach and discipline of an international luxury group. Benefit cultivates talent across retail, artistry, education, marketing, and corporate functions, valuing warmth, confidence, and commercial flair as highly as technical skill. Its teams thrive in a playful yet performance-driven environment where client experience, creativity, and inclusive self-expression shape every career journey.

Role & Responsibilities

• Create an environment centered on passionate customer service and experience aligned with Benefit's brand values
• Execute Benefit's proprietary Beauty ABC selling formula and Service ABC protocols as detailed in the Global Service Handbook
• Teach, coach, and develop team members to consistently deliver outstanding customer service and achieve individual performance targets
• Maintain accurate and complete records in retail and POS systems; respond to Mirror Mirror reflections and online reviews within 24 hours
• Address customer complaints and inquiries within 24 hours, documenting incidents and reporting to the Regional Boutique Proprietor
• Ensure all clients sign E-waiver forms (service release and customer protection documents)
• Achieve and exceed daily, weekly, and monthly boutique sales goals while managing team members to meet their individual sales per hour (SPH) targets
• Hire, orient, develop, and retain boutique staff; conduct fair and timely performance reviews; document and address performance issues in partnership with HR and Regional management
• Train and supervise the Assistant Boutique Proprietor to develop their management and business capabilities
• Maintain excellent cash management, including safe access, security codes, petty cash oversight, and deposit procedures in accordance with Benefit policies
• Safeguard customer personal information and maintain compliance with state board regulations in partnership with aestheticians
• Monitor inventory levels, communicate concerns to regional leadership, and ensure proper receiving, transferring, and returning procedures
• Manage monthly boutique expenses and payroll within budgeted guidelines while achieving sales plans
• Promote cross-selling between services and products to maximize revenue opportunities
• Ensure boutique team compliance with all company and boutique policies; communicate updates and procedural changes clearly and timely
• Maintain boutique safety and security; protect assets against theft, damage, and cash loss
• Maintain accuracy and timeliness of timekeeping and payroll administration

Qualifications

• Active Aesthetician or Cosmetology license required
• Proven strong sales and service track record
• Minimum 2 years of management experience in retail or beauty sectors
• Ability to comfortably engage in beauty sales and service delivery
• Ability to work flexible hours including nights, weekends, and select holidays
• Proficiency with point-of-sale systems, e-waiver technology, inventory management systems, and general computer applications
• Strong numerical analysis and financial management capabilities
• Excellent verbal communication skills with both clients and team members
• Demonstrated interpersonal and customer service excellence

Skills

Experience

3–4 years of progressive retail experience with a minimum of 2 years in a management or supervisory capacity; demonstrated success in driving sales performance, building and coaching high-performing teams, and delivering exceptional customer service in a beauty or prestige retail environment.

Education

Active Aesthetician or Cosmetology license required; high school diploma or equivalent; additional certification in retail management or leadership is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 75,000 to USD 90,000 per annum.

Benefits

Comprehensive health, dental, and vision plans; 401(k) plan with employer matching; various paid time off programs; annual performance bonus eligibility; employee discount and perks; life insurance; disability insurance; flexible spending accounts.

Culture

Benefit Cosmetics fosters a playful, energetic workplace where creativity, confidence, and self-expression are central to the employee experience. As an employer, it combines the dynamism of a bold beauty brand with a collaborative, people-focused environment that encourages teams to delight customers, support one another, and bring a sense of fun to everything they do.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.