Benefit Cosmetics Associate Manager, Systems and Operations Support

About Benefit Cosmetics

Benefit Cosmetics is a global beauty house born in San Francisco in 1976, renowned for its witty spirit, brow expertise, and feel-good approach to makeup. As part of the LVMH family, the brand offers employees the dynamism of an entrepreneurial culture with the reach and discipline of an international luxury group. Benefit cultivates talent across retail, artistry, education, marketing, and corporate functions, valuing warmth, confidence, and commercial flair as highly as technical skill. Its teams thrive in a playful yet performance-driven environment where client experience, creativity, and inclusive self-expression shape every career journey.

Role & Responsibilities

• Provide operational and technology support to markets to enhance retail efficiency.
• Serve as the central contact for market escalations involving in-store technology support and resolutions.
• Support new store openings and closures and ensure retail teams are proficient in the relevant processes.
• Maintain relationships with technology support teams to ensure in-store system failures are addressed and resolved promptly.
• Support system updates and feature rollouts in retail locations.
• Support the Director, Store Systems and Operations, on strategic initiatives to optimize retail technology and processes.
• Partner with the Senior Manager of Global Retail Systems and Operations to deliver regular training and upskilling, including education sessions and webinars, to improve retail employees’ proficiency with existing in-store technology and platforms.
• Partner with Retail and Education on building in-store systems onboarding for field managers.
• Create clear, concise, engaging PowerPoint materials for training and communication.
• Respond to and manage ad hoc training requests from markets.
• Ensure retail teams use technology effectively to streamline tasks, improve customer experience, and enhance sales performance.
• Establish regular data refreshes for technology-push reporting, including market-level results and improvement suggestions.
• Manage and prioritize ad hoc operational requests from market leads, providing timely and effective solutions.
• Identify opportunities to simplify and improve store operations, using technology where possible.
• Collaborate with Retail and Education to integrate operational best practices into training and field guidance.
• Manage Booxi platform support for markets, including inviting users, activating and deactivating stores, adjusting access levels, auditing users and settings, and managing connections.
• Manage Yext and Google My Business audits, ensuring listings are accurate and new features are activated.
• Manage in-store Cegid efforts, including uploading sales conditions and discounts, running store reports, supporting inventory, and documenting ticket requests.
• Respond to Envoy waiver requests and download release forms as needed.
• Build and maintain working relationships with IT, market leads, and the broader Retail and Education team.
• Translate operational insights and field feedback into actionable recommendations for system enhancements or process changes.
• Facilitate communication between retail stores and corporate teams about system performance and operational needs.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.
• At least 3 years of experience in retail operations, store systems support, or a similar role, preferably in a multi-store environment.
• Knowledge of retail systems, preferably Booxi, Ayden, PBI, Envoy, Yext, and Google My Business.

Skills

Experience

At least 3 years in retail operations, store systems support, or a similar role; preferably in a multi-store environment.

Education

Bachelor’s degree in Business Administration, Operations Management, Information Technology, or a related field.

Compensation

The base compensation for this position ranges from USD 80,000 to USD 120,000 per annum.

Benefits

Eligible for an annual bonus; comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; paid time off programs; employee discounts and perks; life insurance; disability insurance; and flexible spending accounts.

Culture

Benefit Cosmetics fosters a playful, energetic workplace where creativity, confidence, and self-expression are central to the employee experience. As an employer, it combines the dynamism of a bold beauty brand with a collaborative, people-focused environment that encourages teams to delight customers, support one another, and bring a sense of fun to everything they do.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.