Belmond Wellness Ambassador

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

The Wellness Ambassador aboard Belmond’s Eastern & Oriental Express designs and delivers guest wellness programs, leads onboard initiatives, and oversees resources, facilities, service standards, and guest engagement. The role calls for 8–10 years of relevant luxury hospitality, wellness, or spa management experience and wellness-related professional training or certifications.

Role & Responsibilities

• Design and deliver wellness programs, including fitness, relaxation, and mindfulness activities tailored to guest needs.
• Ensure wellness services meet international hospitality and safety standards.
• Manage wellness equipment, supplies, and consumables, including ordering, receiving, storage, and minimum stock levels.
• Forecast and schedule wellness activities in line with train itineraries and guest expectations.
• Compile guest feedback, participation metrics, and program histories, and recommend improvements based on findings.
• Coordinate with onboard staff, culinary teams, and external partners to integrate wellness offerings into the guest experience.
• Support strategies to keep the train’s wellness facilities in optimal condition and aligned with operating schedules.
• Ensure clear communication and workflow between wellness services, onboard operations, and management.
• Participate in improvement programs and projects to introduce new functionality, procedures, or enhancements to wellness offerings.
• Draw on prior luxury spa experience, including Dior Spa, to elevate the quality and exclusivity of onboard wellness services.
• Lead wellness initiatives, set service goals, and oversee program development, resource allocation, and guest engagement.
• Maintain expertise in wellness trends, monitor industry developments, and align wellness strategies with Belmond’s luxury travel vision.

Qualifications

• Completion of professional courses or certifications in wellness, spa management, fitness, yoga, nutrition, or a related field; advanced certifications are an advantage.
• At least 8–10 years of experience in luxury hospitality, wellness, or spa management, with a significant portion in leadership roles.
• Hands-on expertise in designing and delivering fitness, mindfulness, relaxation, and holistic wellness programs.
• Knowledge of international wellness standards, guest service protocols, and luxury hospitality practices.
• Understanding of health, safety, and hygiene regulations; wellness, spa, or fitness instruction certifications are an advantage.
• Proficiency in wellness program planning tools, guest engagement platforms, or hospitality management systems.
• Professional certifications in wellness, spa therapy, yoga, or fitness instruction are highly desirable.
• Hospitality management or project management certifications, such as PMP, are a plus.
• Commitment to guest well-being, environmental sustainability, and luxury service.
• Ability to lead complex wellness initiatives while balancing operational excellence with strategic guest engagement goals.
• Interest in current industry trends, including rail technology advancements and sustainability initiatives.
• Warm, genuine, authentic, and self-assured manner; passion for travel and discovery, strong storytelling, a positive mindset, and a can-do attitude.
• International exposure is a plus.
• Must speak English; Japanese, Korean, Cantonese, French, and German are beneficial.

Skills

Experience

At least 8–10 years in luxury hospitality, wellness, or spa management, with a significant portion in leadership roles; hospitality industry experience is also described as a bonus rather than a necessity.

Education

Professional courses or certifications in wellness, spa management, fitness, yoga, nutrition, or a related field are required; advanced certifications are an advantage.

Workplace

Benefits

Competitive salaries and insurance plans; complimentary and preferred-rate stays at iconic destinations; wellness programs; meal allowance; health and life insurance; work-life balance through alternating periods on the train and time off between journeys.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.