Belmond Waiter

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

The Waiter delivers personalised food and beverage service aboard the Eastern & Oriental Express, advising guests on menus and wine pairings, coordinating with onboard teams and maintaining luxury service, cleanliness and safety standards. The role also supports other train operations and requires English; Mandarin proficiency is an advantage. Employment terms are not stated.

Role & Responsibilities

• Provide personalised, attentive food and beverage service to guests throughout their journey aboard the Eastern & Oriental Express.
• Take accurate food and beverage orders, attending to guests’ dietary requirements, special requests and preferences.
• Demonstrate comprehensive knowledge of food and beverage offerings, including menu items, ingredients, preparation methods and wine pairings, and provide appropriate recommendations.
• Deliver professional, courteous and seamless service in line with Belmond’s luxury service standards and LQA requirements.
• Engage warmly with guests and respond promptly to enquiries and requests to create a comfortable, memorable dining experience.
• Maintain thorough knowledge of the services and facilities available onboard to assist guests throughout their journey.
• Keep food and beverage areas, workstations and back-of-house areas clean, neat and organised.
• Handle service equipment and resources responsibly to minimise breakage, wastage and unnecessary loss.
• Work closely with the Restaurant, Bar, Kitchen and onboard teams to ensure smooth coordination and efficient service.
• Support other operational duties as required to ensure the smooth operation of the train and overall guest experience.
• Comply with food safety, health and safety, quality, railway safety and environmental standards and procedures.
• Maintain professional grooming, appearance, conduct and service standards in line with Belmond’s luxury hospitality expectations.

Qualifications

• Previous experience in food and beverage, hospitality, restaurant, hotel or related service environments is advantageous.
• Strong customer service skills and a genuine passion for creating memorable guest experiences.
• Good knowledge of food and beverage service, including understanding menu items and providing appropriate recommendations.
• Good communication and interpersonal skills, with the ability to interact professionally and courteously with guests and colleagues.
• Ability to understand and respond effectively to guests’ requests, including dietary requirements and special requests.
• Strong attention to cleanliness, personal grooming and presentation.
• Ability to work effectively as part of a team and support colleagues across different operational areas when required.
• Willingness to work in a fast-paced, guest-focused environment and adapt to operational requirements.
• Strong awareness of food safety, health and safety, and workplace procedures.
• Willingness to comply with company policies, service standards, railway safety requirements and mandatory training.
• High level of integrity, professionalism and confidentiality.
• Flexible attitude and willingness to undertake additional duties as required to support smooth train operations.
• Proficiency in Mandarin is an advantage.
• Interest in staying current with industry trends, including rail technology advancements and sustainability initiatives.
• A warm, genuine and authentic manner, with a passion for travel and discovery; self-assurance without arrogance; and a positive, can-do attitude.
• International exposure is a plus.
• Must speak English; additional languages such as Japanese, Korean, Cantonese, French and German are beneficial.

Skills

Experience

Hospitality industry experience is advantageous but not essential; previous experience in food and beverage, hospitality, restaurant, hotel or related service environments is an advantage.

Workplace

Benefits

Competitive salaries and insurance plans; complimentary and preferred-rate experiences at iconic destinations; wellness programs; meals allowance; health and life insurance; alternating time onboard the train with time off between journeys.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.