Belmond Travel Advisor

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Represent the full Belmond portfolio, describe products accurately and convert enquiries into reservations with confidence and credibility.
• Treat booking, rate and availability enquiries as sales opportunities; respond promptly and take ownership of the work.
• Meet service levels for response times, queue management and case classification within Salesforce Omnichannel.
• Achieve assigned conversion targets by recognising sales opportunities and guiding guests towards suitable booking decisions.
• Ensure bookings contain accurate guest details and relevant preferences to support a personalised stay.
• Handle interactions with professionalism, warmth and natural conversation, reflecting Belmond’s standards.
• Deliver guest interactions in line with Belmond’s LQA standards, with warmth, attention to detail and a personalised approach.
• Understand each trip’s purpose, travel companions and the guest’s familiarity with Belmond, and tailor the conversation accordingly.
• Identify appropriate opportunities, within agreed guidelines, to recognise and enhance loyal guests’ experiences.
• Enrich stays by recommending relevant enhancements, including upgrades, transfers and curated experiences.
• Use HMS, Travel Studio, Salesforce Omnichannel and InfoHub effectively to support efficiency and guest experience.
• Maintain accurate guest profiles, capture relevant information at each interaction and identify duplicate records for merging.
• Meet or exceed data-capture targets by completing profiles at reservation and preparing them ahead of arrival.
• Identify process-improvement opportunities and suggest practical enhancements to system use.
• Maintain accurate, relevant and sufficiently detailed InfoHub content to support reservation conversations and pre-stay planning.
• Request additional InfoHub content when information is missing or when storytelling and guest guidance could be strengthened.
• Provide ongoing feedback on AI routing to improve accuracy and case management.
• Maintain safe working practices, follow emergency procedures and respond appropriately when support is needed.
• Lead by example, making Belmond’s vision, standards and values visible in daily work.
• Maintain a professional image and represent the company and profession with care inside and outside the workplace.
• Understand, apply and communicate relevant Human Resources and Belmond policies as required.
• Act as a Belmond ambassador in every interaction.
• Protect the security and confidentiality of guest, employee and company information.
• Use resources responsibly and support efforts to reduce unnecessary waste.
• Share relevant information clearly with the department, line manager and cross-functional colleagues as appropriate.
• Comply with health and safety requirements and promptly report accidents or defects.
• Participate in learning, development and required eLearning activities to build capability.
• Demonstrate Belmond’s behaviours of Genuine Characters, Proud Custodians, Caring Hands & Hearts and a Pioneering Mindset.

Qualifications

• Prior experience in luxury travel sales, central reservations, hospitality operations or premium concierge services.
• Hands-on experience with CRM and reservation management platforms, such as Salesforce Omnichannel, PMS/HMS, Travel Studio or equivalent booking engines.
• Demonstrated ability to handle inbound enquiries consultatively, apply upselling techniques and consistently meet commercial conversion targets.
• Outstanding written and verbal English communication skills; proficiency in additional European languages, including Italian, French or Spanish, is an asset.
• Strong organisational skills, precise attention to data-entry details, and adaptability to evolving reservation technologies and AI-assisted workflows.

Skills

Experience

Prior experience in luxury travel sales, central reservations, hospitality operations or premium concierge services.

Compensation

The base compensation for this position ranges from EUR 24,000 to EUR 26,000 per annum.

Benefits

Incentive plan; complimentary and preferred-rate experiences at Belmond destinations; Harvard Management Online Training; corporate Belmond and LVMH benefits; meal vouchers.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.