About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Travel Advisor manages the full reservation journey, from inspiration and research through booking and post-stay follow-up, at Belmond’s Central Reservations, Europe office in London. The role works with property operations and Service Excellence teams to tailor stays, recommend relevant destinations and experiences, sell across Belmond’s portfolio, and meet Salesforce Omnichannel service targets.
Role & Responsibilities
- Coordinate with on-property operations teams and the Service Excellence team to ensure seamless handovers and communication of guest preferences.
- Personalise each stay to guests’ individual preferences and accurately record this information in the relevant systems for sharing with operations teams.
- Understand Belmond audiences and proactively recommend destinations, products and experiences suited to each guest profile.
- Champion and sell Belmond products across the portfolio, accurately describing and promoting offerings and converting guest booking interest.
- Meet SLA targets for response times, case and queue management, and case classification accuracy in Salesforce Omnichannel.
Qualifications
- Eligibility to work in the UK.
- 1–2 years of relevant experience in a similar role, ideally in luxury travel or hospitality.
- Working knowledge of MS Office.
- Ability to follow instructions and work independently when required.
- Excellent knowledge of computer reservation programs.
- Strong problem-solving, organisational and interpersonal skills.
Skills
Experience
1–2 years of relevant experience in a similar role, ideally in luxury travel or hospitality.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Medical and dental insurance; complimentary and preferred-rate experiences at Belmond destinations through the Discover Belmond Programme; free 24/7 remote GP access; team social events and a year-round wellness programme; employee recognition awards and long-service bonus; 25 days’ base holiday entitlement plus bank holidays; birthday and life-achievement recognition gifts; invitations to LVMH maisons’ private sales.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Travel Consultant», «Travel Specialist», «Travel Reservations Advisor», «Luxury Travel Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.