Belmond Technology Experience and Delivery Manager

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Role & Responsibilities

• Own and continuously improve the end-to-end technology portfolio governance lifecycle, including criteria, decision rights, governance, SLAs, evidence, status definitions and audit trails.
• Monitor cycle time, ageing, hand-offs, rework and stalled requests; resolve or escalate blockers and keep requestors and decision-makers informed.
• Ensure technology requests, including AI-related demand, receive proportionate assessment of value, capacity, data, privacy, security, responsible AI, architecture, change and operational ownership.
• Coordinate governance decisions and record clear outcomes, rationale, owners and next actions.
• Create a trusted executive view of technology demand, delivery health, risk, dependencies, financial position, benefits, workload and capacity.
• Maintain KPI definitions, owners, sources, refresh cycles and thresholds; improve data quality and automate reporting where practical.
• Provide concise, forward-looking portfolio insight, highlighting decisions, trade-offs, constraints, material risks and recommended sequencing.
• Maintain a demand and capacity model covering approved work, pipeline demand, operational commitments, skills and supplier constraints.
• Support annual and quarterly planning with scenarios showing cost, timing, risk, benefit and resource impacts.
• Recommend realistic trade-offs and ensure initiatives are not mobilised without clear sponsorship, ownership, evidence and resources.
• Use interviews, workshops, observation and data to understand where technology and processes create friction for hotel and corporate colleagues.
• Combine colleague and guest feedback, operational insight, support demand and performance data to identify root causes and prioritised improvement opportunities.
• Translate insight into experience requirements, roadmaps and measurable outcomes that improve adoption, workflow, self-service and operational performance.
• Directly manage assigned technology projects and programmes from initiation through implementation, adoption, transition and benefits review.
• Own plans, budgets, milestones, dependencies, decisions, resources, governance cadence, stakeholder communications and timely escalation.
• Coordinate cross-functional teams and suppliers; support business cases, options analysis and procurement activity where required.
• Ensure solutions are supportable, documented and transitioned to accountable owners, with lessons learned informing future standards and planning.
• Define outcome measures, baselines, benefits owners and review points before delivery begins.
• Develop proportionate communication, training, readiness and adoption plans with business owners.
• Monitor adoption and realised value after launch, taking corrective action where outcomes are not emerging.
• Support the Global Legal team in drafting, reviewing and negotiating commercial contracts, including supplier, sales, marketing, partnership and services agreements and NDAs.
• Conduct first-pass reviews of lower-risk contracts using Belmond templates, playbooks and guidance, escalating key legal, commercial and reputational risks where appropriate.
• Prepare clear summaries of contract issues, proposed amendments and negotiation points for the Legal team to review.
• Help internal stakeholders understand contract processes, approval requirements and key legal positions.
• Support the development and refinement of contract templates, clause banks, guidance notes and negotiation playbooks.

Qualifications

• Strong experience in technology portfolio management, PMO, demand management and project or programme delivery.
• Practical experience improving intake, prioritisation, governance, stage gates, SLAs and management controls.
• Strong capabilities in portfolio analytics, executive reporting, data quality, capacity planning, business cases and senior facilitation.
• Working knowledge of AI governance, data, privacy, cybersecurity, architecture and responsible innovation.
• Genuine interest in Green IT and willingness to undertake training and apply best practices supporting LVMH LIFE360.
• Hospitality, luxury, travel, retail or other service-led experience, relevant qualifications, and Power BI or equivalent reporting experience are desirable.
• Commercially aware and evidence-led, with the ability to balance speed, control, experience and value.
• Excellent facilitation, stakeholder management and executive communication skills.
• Highly organised and analytical, and comfortable moving between strategic planning and detailed delivery.
• Collaborative and pragmatic, with the confidence to challenge assumptions and surface risks early.
• A role model for integrity, confidentiality, continuous improvement and Belmond’s behaviours.

Skills

Experience

Strong experience in technology portfolio, PMO, demand management and project or programme delivery; practical experience improving intake, prioritisation, governance, stage gates, SLAs and management controls.

Benefits

Complimentary and preferred-rate experiences at Belmond destinations; private medical insurance and dental plans; group pension plan; 25 days of annual leave, excluding UK bank holidays; lifestyle and employee assistance programmes; onsite gym facilities.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.