- Location
- Foz do Iguaçu Paraná Brazil
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $3,200–5,500/month
- Department
- Spa, Wellness & Recreation
- Posted
- Oct 9, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Spa Receptionist welcomes guests, manages treatment bookings and therapist schedules, advises on spa services and products, and supports revenue, inventory, and operational reporting using Opera. The role is based at Hotel das Cataratas in Foz do Iguaçu and requires shift availability, including weekends and public holidays.
Role & Responsibilities
- Welcome guests and clients in person, by telephone, and through the spa’s reservation channels; schedule massages and treatments in accordance with Belmond standards.
- Introduce clients to the spa’s facilities, amenities, and practitioners, ensuring a warm, personalised experience.
- Know the treatment menu, products, and their benefits; advise guests and support sales of additional services and products.
- Manage therapists’ schedules according to client needs and optimal appointment availability.
- Open and close accounts, record revenue, and issue invoices using Opera.
- Record relevant client preferences, needs, and health conditions confidentially, and coordinate special requests with massage therapists.
- Monitor reservations, revenue, and turnover to contribute to the spa’s targets.
- Maintain the organisation, cleanliness, and condition of the reception area, treatment rooms, changing rooms, saunas, relaxation areas, and equipment.
- Replenish robes, slippers, towels, amenities, and other supplies required for spa operations.
- Support inventory control, materials requisitions, and operational reporting.
- Communicate relevant information, incidents, and improvement opportunities to the Spa Coordinator.
- Support therapists in upholding service standards and continually improving the guest experience.
- Follow Hotel das Cataratas’ quality, health, safety, sustainability, and confidentiality standards.
Qualifications
- Completed or ongoing higher education.
- Advanced or fluent English.
- Previous experience in customer service, hospitality, a spa, or a related field.
- Knowledge of scheduling, customer service, and service-sales routines is an advantage.
- Familiarity with massage menus, wellness treatments, and spa products is an advantage.
- Strong organisation for managing schedules, controls, and reservation follow-up.
- Excellent communication, warmth, discretion, and professional presentation.
- Ability to work as part of a team and handle varied demands.
- Availability to work shifts, including weekends and public holidays, primarily from 8:00 a.m. to 4:20 p.m. or 11:40 a.m. to 8:00 p.m.
Skills
Experience
Previous experience in customer service, hospitality, a spa, or a related field.
Education
Completed or ongoing higher education.
Workplace
The successful candidate will be located in Foz do Iguaçu, Paraná, Brazil.
Explore jobs in Brazil.
Compensation
The base compensation for this position ranges from USD 3,200 to USD 5,500 per month.
Benefits
Fixed salary plus a share of the service charge, with total gross monthly remuneration typically ranging from R$3,200 to R$5,500, varying by hotel activity and season. Benefits include health and dental plans after the probationary period; pharmacy and fuel agreements after the probationary period; an exclusive employee gym; life insurance with family funeral assistance; meals at the 24-hour Bela Vista Restaurant; company transport and public transport allowance as needed; uniform with hotel laundry service; R$100 food allowance; R$250 attendance award; long-service awards at 5, 10, 15, and 20 years; a birth basket on the occasion of a child’s birth; birthday leave subject to internal policy; complimentary stays at Belmond hotels worldwide and 50% off restaurant consumption through the Belmond Discovery programme; the “Guest for a Day” programme; employee discounts at the hotel’s restaurants, spa, and boutique; access to the Beat learning platform, including certified Harvard courses; and discounted cinema tickets at Cine Cataratas.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Spa Guest Services Receptionist», «Wellness Receptionist», «Spa Reservations Coordinator», «Spa Front Desk Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.