- Location
- Cape Town Western Cape South Africa
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Spa, Wellness & Recreation
- Posted
- Nov 13, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Spa Manager at Mount Nelson, A Belmond Hotel leads spa strategy and operations, overseeing budgets, suppliers, product offerings, marketing, guest experience, and staff scheduling. The role requires at least 5 years of management experience in a spa or similar operational setting; luxury hotel experience is advantageous.
Role & Responsibilities
- Contribute to achieving the spa’s objectives, communicate its strategy and management objectives to the team, and ensure their implementation.
- Control operating expenses, monitor the annual budget and forecasts, review monthly financial statements, and implement inventory control and purchasing procedures.
- Establish beneficial supplier partnerships covering competitive pricing, technical assistance, training programs, and joint promotions.
- Update spa product offerings in response to current global customer and industry trends, anticipating future market trends.
- Work closely with Sales and Marketing to support cross-selling and market the spa to group guests and external clients.
- Enhance the guest experience, grow the repeat customer base, and create wellness experiences tailored to guests’ interests and levels that exceed their expectations.
- Plan staff schedules and leave plans to avoid disruption to revenue targets or peak seasons.
Qualifications
- Familiarity with a variety of spa treatments, massage techniques, and holistic therapies, as well as safety and sanitation standards.
- Ability to manage the spa budget efficiently, control costs, maximize revenue, and ensure business profitability.
- At least 5 years of proven experience in a management position in a spa or similar operational role.
- Experience in a luxury hotel is advantageous.
- Strong leadership, teamwork, and communication skills.
- Knowledge of cost analysis, financial management, and budgeting techniques.
- Effective verbal and written communication skills and the ability to communicate across all levels.
Skills
Experience
At least 5 years of proven experience in a management position in a spa or similar operational role; luxury hotel experience is advantageous.
Workplace
This position is based in Cape Town, Western Cape, South Africa.
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Benefits
Competitive basic salary and benefits; loyalty and recognition rewards programs; Employee Assistance and Wellness programs.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.