- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Food & Beverage Service
- Posted
- Oct 9, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
The Room Service Supervisor at La Samanna, A Belmond Hotel, Saint Martin, oversees in-room dining operations and leads the team in delivering memorable guest experiences. The role includes service quality, staff training and scheduling, guest issue resolution, and stock management.
Role & Responsibilities
- Oversee and monitor all room service operations, from order preparation through delivery and clearance.
- Manage, motivate, and supervise the room service team, ensuring efficient operations and compliance with discipline rules; onboard new employees.
- Ensure each guest receives a warm, courteous, smiling, and personalised welcome and that expectations are fully met; handle complaints and difficult situations tactfully and professionally.
- Regularly train the team on LQA and FORBES standards and support the continuous development of its performance.
- Prepare work schedules and manage leave and absences to optimise service coverage.
- Manage stock through appropriate ordering and conduct regular inventories of beverages, linen, and small equipment.
Qualifications
- At least 2–3 years of successful experience as a Chef de Rang or Supervisor in room service or a similar luxury establishment (4- or 5-star).
- Proficiency in in-room dining service techniques.
- Knowledge of reservation, point-of-sale, and inventory management software.
- Strong customer-service and excellence orientation, with a focus on guest satisfaction.
- Natural leadership and the ability to motivate, inspire, and supervise a team.
- Ability to manage stress and unexpected situations calmly and professionally.
- Fluency in French and English; additional languages are an advantage.
Skills
Experience
At least 2–3 years as a Chef de Rang or Supervisor in room service or a similar 4- or 5-star luxury establishment.
Workplace
This position is based in Marigot, Collectivity of Saint Martin, Saint Martin.
Benefits
Competitive salaries and health insurance plans; complimentary and preferentially priced experiences at Belmond destinations; one-way flight allowance and temporary relocation assistance for expatriates.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «In-Room Dining Supervisor», «Room Service Team Supervisor», «In-Room Dining Team Leader», «Guest Dining Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.