Belmond Room Service Attendant

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

The Room Service Attendant at Monasterio, a Belmond Hotel, Cusco provides personalised, timely in-room dining service, managing orders, deliveries, guest requests and collection while maintaining service standards and an orderly work area. The role includes coordinating room amenities and complimentary items, monitoring stock and preparing service equipment.

Role & Responsibilities

• Receive and manage room service orders, presenting available menu items and providing courteous, efficient service.
• Coordinate and deliver orders, complimentary items, amenities, strawberries and canapés to guest rooms according to guest requests and the needs of relevant departments.
• Ensure orders are delivered on time, in optimal condition and in line with the hotel’s quality standards.
• Inform guests promptly of order delays and communicate clearly and appropriately.
• Collect used room service items from guest rooms and corridors, keeping the area orderly and clean.
• Check area stock and inform the supervisor of shortages or replenishment needs.
• Prepare and arrange service equipment, including polishing champagne buckets, folding napkins and presenting fruit for complimentary amenities.
• Keep the work station clean and orderly and use the department’s material and human resources appropriately.
• Stay informed about incoming guests and their guest profiles to personalise service.
• Record daily departmental incidents and respond to guest and internal client requests within the agreed timeframe.

Qualifications

• Technical qualification in Hospitality and Tourism, Hotel Management or a related field.
• Intermediate English proficiency.
• Six months of experience in similar areas.
• Ability to work as part of a team.

Skills

Experience

6 months in similar areas

Education

Technical qualification in Hospitality and Tourism, Hotel Management or a related field.

Workplace

Benefits

100% oncology insurance coverage for the employee, with corporate rates for their partner and children; complimentary experiences and preferential rates at Belmond destinations; hotel points; meals in the staff dining room; competitive salaries.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.