Belmond Restaurant Server Assistant

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

Villa San Michele, a Belmond hotel in the hills of Fiesole overlooking Florence, is seeking a Restaurant Server Assistant to support the Chef de Rang and deliver attentive dining service. The role includes table preparation, food and beverage service, guest assistance and coordination with front-of-house and kitchen teams; it is seasonal under the Tourism CCNL (Federalberghi).

Role & Responsibilities

• Assist the Chef de Rang with table setup, ensuring cutlery, glassware and crockery are impeccably presented.
• Serve water, bread and other accompaniments to guests promptly and attentively.
• Deliver dishes from the kitchen to the dining room, ensuring proper presentation and temperature.
• Clear plates, glasses and cutlery during service, keeping the dining area clean and organised.
• Restock service stations with supplies such as clean linen, crockery and condiments.
• Reset tables efficiently for new guests and in accordance with standards.
• Polish cutlery and glasses to ensure an impeccable appearance.
• Learn menu items, ingredients and preparation methods to support the Chef de Rang effectively.
• Respond to basic guest requests and refer more complex enquiries to the Chef de Rang.
• Collaborate with front-of-house and kitchen colleagues to ensure impeccable service.

Qualifications

• Communicate clearly and appropriately, verbally and non-verbally, and use and interpret non-verbal behaviour to enhance understanding.
• Show sensitivity to the needs and emotions of guests and colleagues, adapting communication style accordingly and managing emotions in challenging situations.
• Work willingly as a team player, share information and skills, and actively seek and provide feedback.
• Deliver consistently high service by anticipating and exceeding guest and colleague expectations; demonstrate a can-do attitude, urgency and ownership of tasks and responsibilities.
• Recognise when a different approach is needed, offer solutions, remain open to new ways of working and think before acting.
• Treat everyone with respect and inclusiveness, regardless of position, level or background.

Skills

Workplace

Benefits

Seasonal contract under the Tourism CCNL (Federalberghi); company welfare programme; performance bonus upon achievement of the hotel’s predetermined quality objectives; life insurance; extensive in-person and online training via platform and app.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.