- Location
- Playa del Carmen Quintana Roo Mexico
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Oct 23, 2026
About Belmond
Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.
Maroma, A Belmond Hotel, is seeking a Reservations Supervisor to coordinate, organize and monitor the daily operations of its reservations department. The role requires at least 4 years of supervisory experience in luxury hospitality and advanced English.
Role & Responsibilities
- Coordinate, organize and monitor the daily operations of the reservations department.
Qualifications
- At least 4 years of supervisory experience in luxury hospitality.
- Advanced English.
- Completed university studies.
- Knowledge of LQA and FORBES standards.
- Accustomed to preparing reports, supervising sales channels and managing staff.
Skills
Experience
At least 4 years of supervisory experience in luxury hospitality.
Education
Completed university studies.
Workplace
The successful candidate will be located in Playa del Carmen, Quintana Roo, Mexico.
Explore jobs in Mexico.
Benefits
Competitive salary; major medical expense insurance; life insurance; grocery vouchers and savings fund; vacation entitlement above the statutory minimum; other benefits above the statutory minimum.
Culture
Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Belmond, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Team Supervisor», «Guest Reservations Supervisor», «Hotel Reservations Supervisor», «Reservations Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.