Belmond Reservations Executive

About Belmond

Belmond is a distinguished name in luxury travel, curating exceptional hotels, trains, river cruises and safaris in some of the world’s most storied destinations. As an employer, Belmond offers the rare opportunity to contribute to experiences defined by heritage, artistry and deeply personal service, while belonging to a global hospitality house within the LVMH family. The company values intuitive excellence, cultural curiosity and respect for place, encouraging colleagues to become ambassadors of timeless travel. With roles spanning operations, gastronomy, wellness, sales and corporate functions, Belmond fosters careers shaped by craftsmanship, international perspective and the pursuit of unforgettable guest moments.

The Reservations Executive manages reservations for Belmond properties in Peru, prepares tailored quotations and itineraries, handles guest enquiries and supports upselling and reservations processes. This is a temporary, on-site role in Lima for 6 months, from October through March, on a 5x2 schedule.

Role & Responsibilities

• Manage individual, corporate, agency, consortia and direct-client reservations for all Belmond hotels in Peru, maintaining a high level of service.
• Prepare quotations, pro formas and personalized itineraries aligned with guest needs and coordinated across properties.
• Handle client requests and enquiries by telephone and other channels, providing warm, professional service in line with the brand.
• Enter, review and update reservations in the relevant systems, ensuring recorded information is accurate, complete and reliable.
• Record guest details, preferences and requirements accurately, ensuring effective information handover to operational teams.
• Apply knowledge of rates, promotions, Bellini Club, consortia and corporate agreements when managing reservations and quotations.
• Upsell rooms, experiences, transfers and supplementary services to enhance the guest experience and maximize commercial opportunities.
• Follow up on corporate reservations, waitlists, complimentary reservations and house-use bookings, checking deadlines, cut-off times and information consistency.
• Contribute to database updates, report generation and process improvements related to reservations management.
• Meet response-time targets, LQA standards and the company’s occupational health and safety guidelines.

Qualifications

• Technical qualification in Administration, Tourism and Hospitality, Commercial Studies or a related field.
• Advanced English proficiency.
• Intermediate-level Microsoft Office skills.
• Knowledge of systems such as Salesforce, NICE, Infor HMS, Opera, Infhotel or similar platforms is desirable.
• At least 2 years of experience in Front Office, Guest Relations, Reservations or similar positions.
• Leadership, empathy and analytical skills, along with effective oral and written communication and the ability to work under pressure.
• Availability to work for 6 months, from October through March, on-site in Lima on a 5x2 schedule.

Skills

Experience

At least 2 years in Front Office, Guest Relations, Reservations or similar positions.

Education

Technical qualification in Administration, Tourism and Hospitality, Commercial Studies or a related field.

Workplace

Benefits

100% employer-paid cancer insurance for the employee, with special corporate rates for their partner and children; 100% covered meals in the staff dining room; optional EPS health plan at 50% for the employee only; complimentary experiences and preferential rates at Belmond destinations.

Culture

Belmond fosters a workplace culture rooted in exceptional hospitality, craftsmanship, and a deep respect for the heritage of its iconic hotels, trains, river cruises, and safari lodges. As an employer, it encourages employees to create memorable, highly personalized experiences while nurturing a collaborative, multicultural environment where service excellence and storytelling are central to everyday work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.